You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. Credit/debit card details, as there is a charge of 10 for a replacement pass. You must have officially enrolled in order to be eligible. Found pass. When you reach your 60th birthday you can apply for a Merseytravel Over 60s travel pass. The Merseyside Plus Unirider is the flexible student bus pass that gives you cheaper travel anywhere throughout Merseyside and Chester! 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. Can I still travel if I lose my pass and I am waiting for a replacement? One, Three or Five Day Bundle, Weekly & 4-Weekly Online (you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. w !1AQaq"2B #3Rbr There is a 5 fee to replace a lost or damaged Senior Pass. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. It must be dated within the last 12 months. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. Check out some of our frequently asked questions. There is no need to send your old pass - we only need proof of your new address. . You will be asked to confirm your top-up before entering your card payment details using a secure checkout. Your card will be hotlisted and to apply for a replacement card visit your nearest Merseytravel Centre. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? Eligibility. No, you will need to buy a ticket for your journey. You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. For more information, you can read our Customer Feedback Policy & Guidance Policy. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. If you change address it is your responsibility to inform TfGM. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . Renew a bus pass. taken against a white or pale background. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . If you do not have any photographic proof of age, you will need to take your Birth Certificate and apply in person at one of our Merseytravel Centres. We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. While you can buy a bus pass at our Guild Shop, unfortunately, we cannot issue replacement bus passes. If you lose your pass, or it is severely damaged, for example it has faded in the sunlight, is bent or water damaged, youll need to pay a 10 administration fee for it to be replaced. Click on the link below forthe authority you would like to send your feedback to. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. you are not yet 60 years of age and need to apply on grounds of disability. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. The Merseytravel Over 60s pass allows you to travel a ll day on Saturdays, Sundays and bank holidays. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. Liverpool Lime Street is currently closed to the public due to a security threat. Plan your journey with the Merseytravel Journey Planner. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. If your Medway bus pass is stolen, we'll replace it for free. I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. I confirm that, as far as I know, the details I have provided are complete and accurate. 00:00, 1 APR 2010. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. Replace a faulty Medway bus pass You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. Contact Transport for London lost Across Merseyside and Halton. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. If you do not have a crime reference number you'll need to request a replacement lost bus pass (see above). Get In Touch webform and complete the Fix It / Report It option. Write by: . About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). Proof of your last daytime seizure from your neurologist or GP. You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. merseytravel birkenhead bus station phone number Tatko na pesmaricu. /OPM 1 Parent / Guardian: If you are filling in this form on behalf of a child under 18 years of age, please sign this declaration on their behalf and state your relationship to them here. You can find more . << Typically, this will be the confirmation email . Lost Property. This page is not monitored 24/7. >> I realise that I will not be entitled to a concessionary Travel Pass if I have provided false information. endobj School travel applications - information for parents. /BitsPerComponent 8 If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . However, if you receive Universal Credit you will not have to pay the fee. Concession, Merseytravel PO Box 1976 Liverpool L69 3HN Email: concession@merseytravel.gov.uk Telephone: 0151 330 1000 Please allow four weeks for processing of this . Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. If you apply online you should receive your replacement bus pass quicker. stream /Length 16938 This is likely due to your active Direct Debit payment date on your account. Merseytravel Centres: Locations and opening times. The changes, announced by the . If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. Changes to the older and disabled bus passes - times of travel. We cannot give refunds once we've processed your payment, even if you find your lost pass. You'll need to provide a crime reference number. Pass holders will also be unable to travel free on . Or, you can visit a Merseytravel Centre in person for further support. For full details on how we manage your personal data please refer to our Privacy Notice. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. Cookies remember you so we can give you a better service online. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. /Height 596 We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. can i use my greater manchester bus pass in blackpool Book a library appointment to replace your free bus pass. Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in . Any payments made using a mobile device (e.g. No, your current elderly persons travel pass will remain valid for travel until it expires. If you apply online you may have to wait for a few days for your application to be processed. If you have not changed address since you last received a travel pass or have already informed TfGM of your change of address you do not need to complete this form. Further information on the disabled persons bus pass. If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 - 14. If your information is older than 12-months or not relevant to the category which you have applied under, the information will be returned ad your application delayed. How will my personal data be used and stored? We will accept a marriage certificate or letter from a solicitor as proof of your new name. Enter the amount you want to be refunded and click Submit. If you have a faulty bus pass, for example the chip inside the card has stopped working, you can get a replacement for free. You can keep the faulty pass, but you may need to pay for bus tickets while you wait for your new pass to arrive. For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. Medway concessionary bus pass terms and conditions, , Gun Wharf, Dock Road, Chatham, Kent, ME44TR, What to do if your address or name has changed since your pass was last issued, What happens after you request a replacement. Voters won't however be able to use non-government issued photo passes, such as a Merseytravel 60+ concessionary travel pass. To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. Replacing stolen passes. Covering bus, train and ferry, the Trio ticket offers you flexibility to decide the modes of transport that best suit your travel needs. Where can I send my feedback about my local authoritys services? 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