The Federal Arbitration Act and federal arbitration law apply to this agreement. Navigate phone maze to a human Press 3 then 5. No Comments; daze practice 3rd grade pdf 0; 0. td bank employee handbook . See the National Rail Conditions of Travel (NRCoT) for more information about penalty fares. Is Please note that, you may be entitled to assistance or onward travel provided by the operator(s). From here select the details you want to update from the left hand side. Here's a step-by-step guide on how to change your existing email address in Gmail. Go to the Google Account Creation Page. Through our website www.thetrainline.com (we will call this, our website) and iOS and Android mobile applications (we will call these, our apps), you can check timetables and ticket prices for train, coach or bus journey, buy Discount Cards and book tickets directly (we will call this, our booking service). Cancelling/refunding your ticket for European coach journeys. Please note that due to Royal Mail restrictions it may take longer to deliver to remote locations. If for any reason a claim proceeds in court rather than in arbitration, you and we each waives any right to a jury trial or to bring a class, consolidated, aggregated, representative or collective action against the other. Please note that where you have separately purchased a physical Railcard, use of such a Railcard would be subject to the terms of use provided to you on purchase. The SNCF Terms contain details about which routes, train and ticket types are eligible for discount card usage and details about how these cards should be used when travelling, including information on penalty fares. If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. Please note that where you buy Prix Futs tickets, you are buying multiple tickets in one transaction, these tickets represent separate contracts with each of the carriers that you are booked to travel with. We're. If you only have a small number of passes left on your Flexi Season you may find that no refund is available. Once youve booked, well get your tickets to you as soon as possible, and always before your train, coach or bus departs. If you reach out to our contact centre within 14 days of purchase, they can help to process a refund if you are eligible. Discounts are not available on Oyster pay as you go, London Underground and Docklands Light Railway tickets and also on ScotRail and Caledonian Sleeper services. On weekdays, the discount is valid after morning peak times. Book trips on the go, up to 15 minutes before departure and pay quickly and securely with Apple Pay, PayPal, Amex, Visa and more. Home. janedoe@trainline.com). Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Step 3 Under Contact info, click EMAIL. Contact details: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg. We may charge you fees on top of your ticket price, but well highlight these to you during the booking process. . But its important that youre protected against all computer viruses and software that could affect your device after using our website or apps or a third-party website or apps, just in case anything is missed. Note that this minimum spend amount may be varied from time to time in the offer email you receive. The Railcard does not become your property. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and youve selected ticket on departure and not collected your tickets by the expiry date, you could be eligible for an automatic refund. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) An eticket is emailed to you as a PDF attachment, meaning youll need a mobile device that can open PDFs and has internet access to receive the email. The minimum fare is subject to change during the validity of yourRailcard. One Railcard will be issued for up to two people aged 16 years or over. You can then invite your colleagues to use the service. If you are interested in joining our partnership network, please click here. We welcome the use of eligible Discount Cards when you are buying your train tickets with us. Youll be financially liable for all bookings made with us through your account, as well as any losses we incur if you breach the Terms and Conditions or misuse our booking service. Any refunds you receive, either full or partial, along with any relating fees, will be calculated from the amount you paid at the time and in the currency that you paid. Please seethe full terms and conditions for the Refer-a-Friend scheme. We cant guarantee that our website or apps will be available in the event of force majeure, or a third-party failure. . That includes situations where you deliberately allow someone else to use your account to make a booking. Well inform you about the conditions that apply to each Promo Code Offer at the same time we notify you about the Promo Code. Youll need your collection reference and (unless we say otherwise) the credit/debit card used to make the booking. If no trip has been made, the right of withdrawal is granted and the holder of the discount card or the Forfait subscription is reimbursed for the entire card or subscription. Please note that all your transactions with us will be processed by Trainline.com Limited, 120 Holborn, London, EC1N 2TD, United Kingdom (company number: 03846791). If you change your journey, you will be able to keep your Promo Code, but will have to pay for any difference between the ticket prices, together with any applicable fees. You can travel anytime on weekdays, weekends and public holidays. Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. If not, you can use their contact details to claim directly with them. Trainline was just an intermediary between Spanish rail operator Renfe and Shapiro. STEP 3: Click the " Refundable " icon and confirm it. There is a $1.10 charge to change your address online. Click "Your info" on the top navigation bar. The minimum fare is subject to change during the validity of your Railcard. Call us between 08:00 and 12:00 CET and between 14:00 and 16:00 Monday to Friday. For example, if youre living it up in the South of France, well show you prices in euros instead of pounds. Ticket refunds and changes : Trainline Customer Service | Help, Support and FAQs Home Ticket refunds and changes Ticket refunds and changes Fee-free changes on UK trains Refunding a UK train ticket Changing a UK train ticket Refunding a train ticket (Travel outside of UK) Exchanging a train ticket (Travel outside of UK) Open the PDF attachment and show the ticket on your mobile device. The request for the right of withdrawal is only admissible when the card or subscription has not been used. For information on refunds and changes for Season Tickets, please see the Seasons section of the terms here and Changing Your Season Ticket. And if you find your previously lost Season Ticket, youll need to return it to us immediately. If your password has been stolen we recommend changing it as soon as possible. Write to us Send your tickets to Refunds PO Box 23972 Edinburgh EH3 5DA Find out how to get in touch with Trainline here. For more information, please see our Privacy Policy. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and you need to cancel or refund it, please follow ourcancellation process. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . you are the card holder), or that you have the right to use the payment card if you dont own it. That means you may need to arrange any cancellations, changes, or issues directly with them. How can I change my personal details if I am an online Railcard customer. Please note that where you buy multiple tickets in one transaction (we call this a combined booking), these tickets represent separate contracts with each of the carriers that you are booked to travel with. Applicable postage costs will be made available to you when you select postage as a delivery option. Your order will only be complete after the full price has been paid. We also offer support by email. We will give you the key information on the tickets we sell, so you can make an informed choice. Trainline publishes the names of its executives on the Trainline site at. On weekdays, the discount is valid after morning peak times. Railcard discounts cannot be used in conjunction with any other discount. If two or more passengers fraudulently show the same eticket for travel, those etickets could both be treated as invalid and the passengers would then be refused travel. If the service youve booked a ticket for is cancelled or delayed, you may be able to get a refund or compensation, depending on your operator. It's set as your primary email when you create a Google Account, but you can choose a different primary email if you like. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD. Please allow a few working days for your refund to clear and the money to reach your account. If youre a customer wanting to get in touch with our customer support team, please click here. December 2022 update: You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. That means theres no 14-day cooling-off period for bookings made on our website or app. For example, if you have an Annual Season Ticket between Southampton and London Terminals and want to travel to/from Salisbury, your Season Ticket covers your journey between London and Basingstoke, so youll only need a ticket between Basingstoke and Salisbury. We offer a number of ways to get your season ticket, including paper options (via post and collection at the station) and digital options (eticket seasons, barcode seasons and flexi seasons). Download, print and complete the Season Ticket Refund Application Form and send it along with your physical season ticket to the address below: Card payments (Visa, Mastercard, American Express, Diners Club, Maestro), Card payments (Visa, Mastercard, American Express, Maestro), Card payments (Visa, Mastercard, Maestro, except for JPY, American Express), PayPal (except for NOK, JPY and DKK at this stage). The relevant laws of France will apply to these Terms and Conditions. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. Ticket refunds and changes 12 articles Train times, delays and disruptions 9 articles Onboard, seating and at the station 12 articles Yes But, well let you know before you pay if the price has changed. all Off-Peak Returns). Trainline is a place where you can share your talents, grow as a person and learn from the brightest sparks. We also show you our prices in other currencies as part of our booking service. Note that the 16-17 Saver will expire on your 18th birthday. We accept payments in any of the following ways: US Dollar ($) / Australian Dollar (A$) / Canadian Dollar (C$) / Swiss Franc (CHF) / Swedish Krone (SEK) / Danish Krone (DKK) / Norwegian Krone (NOK) / Japanese Yen (JPY). Depending on your old email provider, you may have to enter your email. The Trainline does not provide customer service by email, but does provide it by phone. Call us between 09:00 and 17:00 UK time Monday to Friday. Help with my The Trainline issue. These Terms and Conditions include information about our booking services and on how you can manage your booking including about changes, refunds and cancellations and about payment methods. Atout France is located at 79-81, rue de Clichy, 75009 Paris, France. In the event that the holder of the card or subscription has made trips between the subscription of the card or subscription and their request for withdrawal, and even if the legal period for requesting withdrawal of fourteen (14) days is respected, the use of the right of withdrawal cannot be considered as being in good faith. Call center hours 24 hours, 7 days. Google Account email. Like with everything these days, youll need a password to create your account. Were an official agent on behalf of train, coach and bus operators (the operators), but we dont run these services ourselves. Trainline phone numbers +44 333 202 2222 10 7 18% International +44 871 244 1545 0 0 Booking More phone numbers Trainline website www.thetrainline.com What is Trainline's email addresses? We are also not responsible for losses that you suffer that are not related to our booking service. To change your Google Account email: In your Google Account, open the Personal info tab. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. You can cancel your existing booking and buy a new one." Information about our services and search ranking information, Flexis, Photocards, changes, refunds and more, Info on buying and using Railcards and other Discount Cards, The Trainline Group, thats us, is made up of . If you are a business or a travel management company looking for a business travel solution, please click here. CLASS ACTION AND JURY TRIAL WAIVERS. For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. PLEASE READ THIS AGREEMENT CAREFULLY. Calls from outside the UK may cost more. If you have any comments about a specific rail journey please contact the train company that provides the service. Details such as passenger names may be used to issue your tickets, so make sure what youre providing is correct as we cant be held responsible for any spelling mistakes or dodgy typos that you make. We dont provide the transport services, so were only responsible for our booking service itself. You can get a photocard for free with us for you to carry with you on your journey. It would also be really handy to have your booking reference available to help us find your journey. Changes to barcode season tickets may require a change to an alternative season ticket format, or an alternative process to be followed. Nothing in these Terms and Conditions shall limit or exclude our liability for gross negligence, wilful misconduct, breach of obligations deriving from public order rules, death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. By making a booking via our booking service, youre telling us that youre not currently subject to any economic, financial, territorial or sectoral sanctions, trade embargoes or individual asset freezes. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. There are 3 ways to reach The Trainline across 3 communication modes: phone, twitter, web. In summary, when you refer an eligible friend to book a trip totalling at least 30 or $50 in the United States (both amounts excluding booking fees) on Trainline's app for the first time, both you and your friend will get a Promo Code or Amazon Gift Card depending on the country where you are based. When the discounted card or the Forfait subscription was purchased before 10/11/22, the right of withdrawal applies from 10/11/22 even if the start date of validity has not passed . And, youre agreeing that you understand we may take our website, apps or booking service offline, if we feel its necessary for maintenance purposes. Each Promo Code must be redeemed in full and cannot be used in conjunction with any other Trainline offer. STEP 1: Log-in to your Online Account. Please note you cannot call us to make a booking. Before booking with a third party its important you read their terms and conditions, because any booking made, either on their website, apps or directly through our booking service, creates a contract between you and the relevant third-party provider. Please see 8.2 and 8.11 for specific Railcard conditions. Depending on your ticket type, we may have to charge a fee which is applied by the operator to make these changes. You and we agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, aggregated, representative or collective action basis. Consequently, the request for the right of withdrawal cannot be taken into account. Click here to view the operators that accept the Network Railcard discount. If you dont show a valid ticket when asked, youll be responsible for paying your full fare again as well as a penalty fare and, lets face it, nobody wants that! You can buy your Prix Futs ticket in conjunction with any Discount Card that can be used for a specific journey. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he re-books on another train. Customer Relations Team. If you need complain about Trainline services, you can simply contact Trainline complaints number: 0333 202 2222 or (+44) 333 202 2222 if you call from outside of the UK. Call us on 002 3055 1995 to get help with existing bookings. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). Nothing in these Terms and Conditions shall limit or exclude our liability for wilful misconduct, death or personal injury, by our gross negligence, or that of our employees, agents or sub-contractors (as applicable); or if we breach the Terms and Conditions, or fraud or fraudulent misrepresentation by us or our employees. You can manage your UK coach booking with National Express through us. You can use this ticket to travel from the chosen station to reach the fare zone boundary, then use the same ticket for unlimited travel within the zones youve paid for. You might be given the option to create an account using information from your Facebook, Google or Apple account. In place of section 11, the following applies: We act as an official agent on behalf of the operators . Calls from outside the UK may cost more. photos when purchasing Railcards) on our booking service, and that goes for attempts to change, destroy or upload something (except when we ask you to) too; Use, or attempt to use, any engine, software, tool, agent or other device or mechanism (except the search mechanisms we provide, other third-party commercially available web browsers or software to assist with accessibility) to navigate or search our booking service; Use our booking service to collect or store personal data about other users without their consent; Change, copy, disassemble, reverse compile or reverse engineer any part of our booking service, or access our booking service to build a similar or competitive site or service; or. Log on to your Google account and click personal info in the left sidebar. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. On the Facebook Settings page click on the General tab in the left pane. Either party may terminate the service at any time. Trainline reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time and to vary any and all elements of this scheme at any time without notice. You can refund unused Anytime and Off-Peak tickets up to 28 days after the expiry of the ticket. If you are interested in a career at Trainline, please click here. See the National Rail Conditions of Travel (we will call these the NRCoT) for more information about penalty fares. If you would like to find out more about the different types of Railcard and how they can be used to buy tickets with us, click here to view our Railcards guide. Please note that not all delivery options are available for all operators and services. Were taking Season Tickets digital. Any disputes which cannot be resolved will be referred to the English Courts. Click here to view the list of eligible ticket types. The same goes for monitoring or copying content from pages on our booking service, other than the normal activities of commercially available search engines. Click here for more details.. No problem, if you're registered with us you can update the following details on the website -. How to Contact Us and, in most circumstances, we should be able to arrange a refund for you. Under "Contact info," select Email Google Account email . You must give yourself enough time to collect your tickets before boarding the train, bus or coach. 2 views | 334 similar | 0 following. Some operators may also have different processes for delays, cancellations and partial refunds. All of Trainline's email addresses follow the format: firstname.lastname@thetrainline.com. Well give you details of the specific services and the different ticket types available when you book. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. The list of devices our app will work with is available to you in the relevant app store before downloading. You can get off and reboard at any of the stations between your origin and destination station, which is known as breaking your journey. We are represented by over 50 nationalities across five locations. The right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions. You must provide your names and photos at the time of purchase. Copyright Trainline.com Limited and its affiliated companies. you are the card holder), or that you have the right to use the payment card if you dont own it. The Amazon Gift Card is subject toAmazons terms and conditions. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. You will need a credit or debit card and a valid email address. Use any electronic means, including, without limitation, robots, spiders, scripts or other automatic devices, to use our booking service. The maximum group size is four adults (aged 16 years and over) including you, and four children aged between 5 and 15 years. Download and show the eticket in your Apple Wallet if you are using an Apple Wallet enabled Apple device therell be a live link in the email we send you. Payment of all filing, administration and arbitrator fees will be governed by the AAAs applicable rules. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. More general information about ticket types you can purchase is available here: Well always let you know the options available to you during our booking process and give you any relevant information and instructions. If Mobile Tickets have been booked for more than one passenger, then all passengers must travel together. The named cardholder must be travelling with a valid Railcard to make use of the available discounts. The tickets we sell, so you can currently request a fee-free exchange to your Advance ticket you! Tickets have been booked for more information about penalty fares charge a fee which applied... 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You choose to get in touch with our customer support team, please click here to the... We cant guarantee that our website or apps will be made available to you the! For any loss or damage due to Royal trainline change email address restrictions it may take longer to to... A human Press 3 then 5 payment card if you are the card or subscription has not used. Your Prix Futs ticket in conjunction with any other Trainline offer, open the personal info the! The offer email you receive the option to create an account using information from your Facebook, or... Situations where you can use their contact details: Amazon Web services SARL. Own it and, in most circumstances, we may charge you fees top! As soon as possible here & # x27 ; s a step-by-step guide on how to get your ticket,! ; s a step-by-step guide on how to contact us and, in most circumstances we. Official agent on behalf of the operators it as soon as possible carry with you on your old email,. These days, youll need your collection reference and ( unless we say otherwise ) the credit/debit card used make. Other currencies as part of our booking service itself anytime and Off-Peak tickets up to 28 days after expiry. Before downloading time Monday to Friday click on the top navigation bar after peak. May also have different processes for delays, cancellations and partial refunds allow someone else to use your account Monday! Tell you the key conditions before you select postage as a delivery option inform you about the conditions that to. Ticket in conjunction with any other Trainline offer another train inform you about the conditions apply. Well give you details of the available discounts left hand side tickets have been booked for information. Well give you the key conditions before you select postage as a delivery option as possible should be able arrange! Your 18th birthday and, in most circumstances, we should be to. 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