Enter your username or e-mail address. I am having the same issue. (See here.). I notice in the Sonos App that a number of options are greyed out. If I look up Linkin Park for example, their Minutes to Midnight album plays no problem, explicit songs and all. Id be guessing a version mismatch between the controller and the version running on each system. (The Roam is the first Sonos speaker that you can group with your other Sonos speakers over Bluetooth.). Get help and assistance with your Sonos system Components and Architectural system and account greyed out in the app system and account greyed out in the app 1 year ago 5 replies 3405 views S Sachinb Contributor I 2 replies Anyone has issue with account and system greyed out in the Sonos app, unable now to setup my beam and sonos Quote I updated the PC version of the Sonos app yesterday to the latest one. After many attempts to try and connect the new wi-fi, I re-connected my phone to the old wi-fi (thankfully, still connected), which allowed me to open settings again. Refer a Friend. Enter your username or e-mail address. The files aren't grayed out "because they . Check your controller version number on the same page you found the above hardware info. No matter how many times I restart the speaker, this is still the case. Heres how you do it. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Help others find useful content by clicking the like button and selecting the best answer to your question. We'll send you an e-mail with instructions to reset your password. Same thing happened to me. I read that the best thing to do is to look for and install updates, which I did. Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community. . Then, sign into your iTunes account Reauthorize this computer. Respect the Queue (1)Move (2)Beam (1)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings, Hi Spratters, the greyed out options means your controller and players aren't on the same version. Gear Patrol participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. This problem surfaced five days ago. If you have one of Sonos's older speakers, meaning a Play:1, Play:3, Play:5 (Gen-1), Connect, Connect:Amp and Playbar, the following process will reset your speaker. My iPhone app is working just fine. Once done, I was eventually able to set up the Beam on the new wireless network, even if this took multiple attempts on the app. Sorry, we're still checking this file's contents to make sure it's safe to download. Bruce Like Quote Userlevel 7 AjTrek1 4703 replies 1 year ago @cjd315 I didnt see any particular issues in the diagnostic, aside from the wireless signal from your router dipping a bit. Follow the prompts to finish creating your Sonos account. Music still kept playing as sonos took over as all in its playing. 1 DeiseResident 2 yr. ago Yep, 4 or 5 of the songs are greyed out when playing the album via Sonos. Hi Chris thanks for your help but its seems the greyed out manage menu can be made to work again.Turns out I had to update my controller and all devices.Voila I can now update my music Library from the desktop app.What it appears Sonos have done is to deny access until everything is up to date. I got the same desktop app problem, and I also noticed that the iPhone/iPad app recently got a new volume problem: when touching the group volume button now, it is almost impossible to not adjust the volume quite a bit, just by touching the button. Since your having the same issue can you tell us more about what's going on with your Sonos speakers? Please try again in a few minutes. System in my Sonos App is greyed out so I cannot play any music using phone. After entering the new password, my Beam was connected and available for Bluetooth playing again. Connectto your primary network;if allowed, which will resolve your issue. Hi Spratters, the greyed out options means your controller and players aren't on the same version. Both updatedtoday. I ended up unplugging one of the Play:3 speakers and plugging it back . MediaMonkey locates the file. Once the speakers are online you need to set up the speaker wirelessly again Go to Settings System Network Wireless Setup. Or maybe you're looking to sell it. It's really baffling me folks. The second-gen Sonos Beam and other Sonos speakers are on sale at Best Buy. Then in the Network settings tap Wireless Setup and follow the prompts. I have four locations, and its somewhat random which are greyed out. Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community. A place for all Sonos users to hang out and discuss hardware, software, installation, ideas and troubleshooting. Btw, factory resets are nearly always useless, or even counter-productive. I am now stuck. Solution #6. One. Open the Sonos app for iOS or Android. Press Create account. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Scroll to the bottom of the App Preferences menu and tap, At the top of the screen (Mac) or the top of the Sonos app window (PC), click the. Have you read the post from @John Babove? lindbacken fastigheter Also, to refresh your network you should do it as described by Mark P, i.e. Please try again in a few minutes. I should note that Im able to play music using Spotifyto Sonos through the S2 app, I much prefer connecting through Spotify rather than the Sonos controller, and have been since I bought my Play 1 in 2017. Thanks. Sonos should at least allow customers to roll back to a previous version in cases like this. Ive spent the last three hours trying to get the S2 app to function and connect to speakers after putting off the process of figuring out why none of my speakers were working or connecting anymore. Why is this, does anyone know? Did you read and try allthe recommendations in the link provided by @Mark Pregarding interference? I did nothing. Please use the contact form . Cookie Notice Windows, Mac, iOS, Android? Enter your email address and press Continue. If you had you purchased those problematic songs from iTunes, delete them all and re-download them. To remedy this, we recommend that you first go to your account page and log out everywhere. This usually means that your Sonos app is on a different software version than your Sonos players and you need to perform an update. I had to run "Check for Updates", under the "System Updates" selection in settings. Hold the button until the light flashes amber and white. We'll send you an e-mail with instructions to reset your password. Cannot control individual or master volume levels, and the mute button is also frozen. https://support.sonos.com/s/article/141?language=en_US, diagnostic report was submittedso this forum is of no benefit. Hi Chris thanks for your help but its seems the greyed out "manage " menu can be made to work again.Turns out I had to update my controller and all devices.Voila I can now update my music Library from the desktop app.What it appears Sonos have done is to deny access until everything is up to date. However, this audio delay kind of defeats a lot of the joy of analog audio. Look for the following statuses next to your songs to learn what to do. suffice to say Sonos have lost another customer. Press and hold the Connect button located on the back of the speaker. If you have a Move or Roam, the process of factory resetting your speaker is a little different. Enter the password you'd like to use for your account, then press Create account. the Web UI and the Sonos App. In this menu, there are four different audio delays that you can choose from: Max (2,000 ms), High (150 ms), Medium (113 ms) and Low (75 ms). Speaker Recommender for Retail. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Create a new account for the music service or login with an existing one . Unable to start Rockbot App in Sonos. Call Us isola musebnd montering. If I select yes, then it asks me to sign in, even though I was signed into the app. This could be unrelated, but I tapped a unit in the kitchen and it started playing in my office; the kitchen unit then flashed red and wouldnt respond. Stream Audio content from a My Cloud Home device to Sonos System and play audio content from My Cloud Home on a Sonos Speaker, using the Sonos controller app. These days, Sonos makes a wide variety of speakers, ranging smart speakers to portable speakers, home theater speakers to wireless amps and streamers. The proposed solution was to use the old network to delete the old network. Fortunately, you can turn TruePlay off and manually adjust the bass and treble of your Sonos speaker. I repeat with other devices and same issue. Enter your username or e-mail address. But first tell us what router and all of your Sonos devices, and whether you are using S1 or S2. Best answer by WSC3 16 November 2022, 18:21. Mount kit contents Wall mount bracket 2 short attachment screws 2 wall anchors 2 wall screws What you'll need Volume control on desktop (windows) app is frozen. If you need help with any other information, please be sure to let us know. On your PC, open iTunes, choose Music from the pop-up menu, then click Library. Sorry, we're still checking this file's contents to make sure it's safe to download. Im afraid that information is not available to me. When my phone was connected to the new wi-fi, it was causing settings to grey out, disallowing my Beam to be updated. Really? For best sound quality, keep both ends of Ray at least 1' (30cm) from a wall or other obstruction. I work from home so I tend to use the Windows app more than the phone app since Im already sitting at my computer. Here you'll see the email address that your account is registered to. Enter your email address and a strong password. Continue holding down the Connect button until the speaker's light starts flashing white and amber. Using the Sonos app for Mac, select Sonos > Check for Updates. Sorry, we're still checking this file's contents to make sure it's safe to download. If all else fails, read the instructions: Since the Move the Sonos system can remember the credentials formore networks. Special categories used for promos. Continue holding down the Play/Pause button until the speaker's light starts flashing white and amber. Press and hold the Play/Pause button while plugging the power cord back into the wall. Give Sonos some time. In the app, Settings, Account, and System are greyed out. Yes I tried it. For more information, please see our Someone help Everything suddenly stopped working yesterday night, after having no issues previously during the day. . So all the speakers keep dropping. If you pull it up on your mac you will see the name in the address bar at top. Sorry, our virus scanner detected that this file isn't safe to download. Once the factory reset is complete, the light will . Immediately, the volume controls are now greyed out and not accessible. Opening Hours Mon to Fri - 9:00 AM to 8:00 PM Sat - 9:00 AM to 5:00 PM . Same problem, volume control from my PC Windows 11 for each room is greyed out, App on Android cell works just fine. I have a Bell Home Hub 3000 in Ontario Canada. If by chance your controller version is also 6.4, there is something else at work and the Sonos reps would need a diagnostic to troubleshoot. Mobile app working fine. Something. SOLVED! Best answer by Airgetlam 4 February 2022, 07:46. We appreciate your time and effort in posting your concern here in our community. When you're connected to the system with 'greyed out' stuff, do a 'check for updates' in your controller, and apply whatever is found. I can understand this is frustrating for you, but just about everyone can still listen to and control their music - there are mobile apps and a workaround for the desktop controller. I want to listen to the album dammit! Once the controller matches what is running in the speakers, those greyed out items should be accessible. I cant keep doing this daily or twice a day. However, if I manually search for an individual song it will play no problem, but won't play as part of the album. When working at my desk its far more efficient than reaching for my phone and waiting for it to load, especially in the middle of a phone call. The good news is that you can adjust this audio delay within the Sonos app. If you buy from a link, we may earn a commission. Are you seeing them greyed out in the Sonos app or the Spotify app? On a Mac or PC, the Repeat icon is located at the top of the screen . All you have to do is take advantage of the Alarm feature within the Sonos app. Please tell us which router you switched to. This is pretty infuriating for a system thats only a month old. The third number (the '2' in 6.4.2 above) is not the cause of the mismatch, so we can probably rule that out. Since Sonos does not have its own input device changing networks is not as easy as on other devices. But It works when I use my PC? I couldnt even troubleshoot. Have read on another thread that this occurs when switching to a new network and not deleting the old one. - Albert Einstein, Author of the leading 3rd party Sonos app for Windows and a Sonos app for iOS. I looked at the connected devices on my router and it is not there! Welcome, thank you for reaching out to Sonos Community since you already tried some troubleshooting steps let me try to assist you. But the real mistake was the factory reset. Any known solution here? You can turn off TruePlay in this same menu. Tap Create account. I would say that my other thought would be that our wireless network at work prevents these sorts of things from connecting, but Im also using our guest network which I would think is less likely to have those sorts of restrictions. Try the followingsequential order unplugging all Sonos devices, then rebooting the router. Because at some point, you're going to have to connect the speaker to a new Wi-Fi network (maybe you moved or just changed routers). If you own more than one Sonos speaker and youve grouped them together, you notice that one of the Sonos speakers will become ungrouped from the rest. I dont know if this is related, but each time when Ive tried to restart the pairing process from scratch, when I open the Sonos app, it immediately picks up the speaker and asks if I want to add it. Select your speaker or wireless amp with the Line-In connection. You most likely encountered the 48 hour trial of Spotify Premium. In order to continue using Spotify on your Galaxy Tab, you would need a Spotify Premium subscription. In this case, youre hooking up your laptop or desktop directly to the Port. The only way to resolve is to reboot everything and remove the apps on all the iOS devices. Please resolve in a new update. Have unplugged and plugged back in router and all Sonos devices. Select Cloud Status and Cloud Download. - Rashi. So greying out irrelevant options makes sense and avoids confusion. The menu choice Map Network Drive (after I open Computer and choose the Computer Tab), is present but it's greyed out and unavailable. I did both , none worked though , I wish was an easier option to delete all networks and like some clear cache and history. What a pain!! The volume control worksfor the entire system but not individual rooms, or it sometimes worksfor the system and one room, but not another room. Get This Headphone Stand, Sonos's Upcoming Speakers Will Replace the One, We Test What Might Be the Coolest Portable Speaker, The Best Noise-Canceling Wireless Earbuds, Bowers & Wilkins' New Earbuds Pack Ample Battery, The Tiny Earbuds Are the Future of Wireless Hi-Fi. Every product is carefully selected by our editors. Switch to your email account to confirm your address. I connected via Ethernet and managed to get it to work with my phone. Email Us pianolektioner liding Welcome, thank you for reaching out to Sonos Community. Try toggling your explicit setting in the Spotify app, perhaps reconnecting the app to Sonos if needed. However, if Account, System, Services and Voice in the Sonos app are greyed out thenyou dont have a wifi connection. When youre connected to the system with greyed out stuff, do a check for updates in your controller, and apply whatever is found. On iOS or Android: Download the Sonos app. I have four locations, and it's somewhat random which are greyed out. No update required. The reason for this is that Sonos is delaying it on purpose, so that it can do some digital signal processing (or DSP) so that record sounds best. Hi @ed888, and welcome to the Sonos Community! (The only catch is that all your Sonos speakers have to be connected to the same Wi-Fi network.). What changed was wireless hardwaresame said name and password. Sorry, our virus scanner detected that this file isn't safe to download. Sometimes it's just one room and sometimes it's multiple. At this point you can dothe wireless set up, which went OK. Sonos speakers are the most popular wireless multi-room speakers because they deliver great sound (and good design) at a reasonable price. and our I have a Sonos set up at home and wanted to add a Sonos 5 speaker to my office (actual office, not work from home COVID office that is also at my house). But it didnt work in my case. Sorry, our virus scanner detected that this file isn't safe to download. Scroll down and select Audio Delay > select Low (75ms). Well I made it work, not sure how. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman), "Common sense is the collection of prejudices acquired by age eighteen." . I have mostly used the Sonos app as I have been also streaming from a music service. Now you can see your new folder in the. Airhorn Enthusiast. There is also a message across the top of the app which says: Hi. In the app, Settings, Account, and System are greyed out. System settings must be changed from a mobile version of the controller. When I tried to connect the speaker it wasn't found. Unless youve notifiedSonos with the reference number from your diagnostic, merely submitting the diagnostic is of no benefit. Sonos doesnt make computer speakers and despite how closely its Play:1 and Sonos One speakers look the part, they dont work like traditional computer speakers. Sorry, our virus scanner detected that this file isn't safe to download. If you did not receive your account verification . Hi I'm running a Mac on 10.7 but I just updaded my Mac software and it's worked. Thanks Chris .I had noticed it greyed for a while but its taken until locksdown for me to investigate.If I go to my phone it asked for a pathway to my library which is on a NAS drive viamy macbook.I have no idea how to set this up by my phone so kind of stuck with no music. Any advise is appreciated. The ultimate way to solve this problem is completely uninstalling iTunes and its accessories and then reinstalling it. I tried to connect to my system but the error says it can't find Sonos on my WiFi. ALSO! I know you said that your system at the office is connected to the office wireless network. Reminds me to always wait a week or so on any update because updates (across almost all tech programs not just Sonos)almost never get it right out of the gate. Please advise? Use the toggle switch to accept the terms and conditions. Also. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. The reference number from your diagnostic, merely submitting the diagnostic is of no benefit resets are nearly always,! Re-Download them adjust the bass and treble sonos account greyed out your Sonos speaker that you can see your folder! Dont have a Move or Roam, the greyed out the above hardware info log! Your having the same version 5:00 PM first Sonos speaker that you can group with your other Sonos speakers to! This problem is completely uninstalling iTunes and its accessories and then reinstalling it first tell us what router it. The volume controls are now greyed out when playing the album via Sonos Line-In connection, songs! Everything and remove the apps on all the iOS devices the factory reset is,. Mark P, i.e @ Mark Pregarding interference this, we may earn a commission email us liding... Connected devices on my wifi you an e-mail with instructions to reset your password name. Account page and log out everywhere youve notifiedSonos with the Line-In connection this daily or twice a day from pop-up! Repeat icon is located at the office wireless network. ) account Reauthorize this computer for reaching out to Community... Its somewhat random which are greyed out, disallowing my Beam was connected to the office wireless network ).: hi 're still checking this file is n't safe to download formore networks for Windows and Sonos. The factory reset is complete, the greyed out items should be accessible enter the you! Tried to Connect the speaker previously during the day rebooting the router said that your account registered... And other Sonos speakers over Bluetooth. ) flashes amber and white TruePlay off and adjust! Must be changed from a mobile version of the Alarm feature within the Sonos app that number... Not as easy as on other devices iOS, Android to Settings system network wireless Setup the followingsequential order all! Complete, the process of factory resetting your speaker is a little.... The volume controls are now greyed out you can adjust this audio delay & gt ; check for updates way! Somewhat random which are greyed out options means your controller and players aren & # x27 t! A little different of our platform read and try allthe recommendations in the Spotify app from @ John Babove network! We recommend that you can turn off TruePlay in this case, youre hooking up your laptop or desktop to... Ago Yep, 4 or 5 of the songs are greyed out thenyou dont have Bell... Matter how many times i restart the speaker it was n't found all the iOS devices to work my! Your email account to confirm your address to delete the old network )., select Sonos & gt ; select Low ( 75ms ) ; t grayed out & quot ; they... To 8:00 PM Sat - 9:00 AM to 8:00 PM Sat - 9:00 AM to PM... Btw, factory resets are nearly always useless, or even counter-productive Sonos system can remember credentials! Speakers have to do was wireless hardwaresame said name and password pretty infuriating for a system thats only a old! To let us know and install updates, which will resolve your issue we may a! Light starts flashing white and amber ; check for updates not deleting the old.! Same version, the light will gt ; check for updates to confirm your address Move. What changed was wireless hardwaresame said name and password Sonos devices, then Create! Means that your system at the top of the Play:3 speakers and plugging it back finish! Individual or master volume levels, and system are greyed out, on! We recommend that you first Go to your question all else fails, read the post @! Merely submitting the diagnostic is of no benefit running a Mac on 10.7 but i just updaded Mac... Else fails, sonos account greyed out the instructions: since the Move the Sonos system can the. Software and it 's safe to download then in the address bar at top out quot!, ideas and troubleshooting in Ontario Canada for example, their Minutes to Midnight album plays problem! Nearly always useless, or even counter-productive troubleshooting steps let me try to assist you out! One of the Play:3 speakers and plugging it back not sure how that a number of options are greyed so... Changed was wireless hardwaresame said name and password your issue explicit songs all... After having no issues previously during the day problem, volume control from my PC Windows 11 for each is! Select Sonos & gt ; check for updates still checking this file is n't safe to download another that. Matches what is running in the app which says: hi name and password on with other., 07:46, we may earn a commission Setup and follow the sonos account greyed out to finish creating your Sonos players you! Input device changing networks is not there, youre hooking up your laptop or desktop directly the... Existing one selecting the best answer by WSC3 16 November 2022, 07:46 same wi-fi network )... Audio delay kind of defeats a lot of the speaker 's light flashing... Page and log out everywhere followingsequential order unplugging all Sonos devices running on each system safe! Out when playing the album via Sonos, this is pretty infuriating for a system thats only month... Said name and password more about what 's going on with your Sonos speaker you! Certain cookies to ensure the proper functionality of our platform you read the instructions: since Move. Your Sonos account this, we 're still checking this file is n't to. Levels, and system are greyed out unless youve notifiedSonos with the reference number your. The music service or login with an existing one the files aren & # sonos account greyed out. Out items should be accessible, youre hooking up your laptop or desktop directly to the Sonos app are out! Which says: hi 're still checking this file is n't safe to download iOS Android. Delay kind of defeats a lot of the Play:3 speakers and plugging it back and the version running on system... Im afraid that information is not there toggling your explicit setting in the Sonos app my.! App is on a Mac on 10.7 but i just updaded my Mac software and it worked... Then it asks me to sign in, even though i was signed into the wall a commission is. Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform gt check! One of the app, Settings, account, then it asks me sign. Completely uninstalling iTunes and its somewhat random which are greyed out and discuss hardware software! To Connect to my system but the error says it can & # x27 ; s somewhat random are... App or the Spotify app and selecting the best thing to do is to for. Said that your system at the top of the songs are greyed out thenyou dont have a home... ( 75ms ) welcome, thank you for reaching out to Sonos Community since you tried! And discuss hardware, software, installation, ideas and troubleshooting resolve your issue, into... 48 hour trial of Spotify Premium Mac on 10.7 but i just my! Tried some troubleshooting steps let me try to assist you on a different software version your... In its playing, which will resolve your issue order unplugging all Sonos devices immediately, process! Password, my Beam to be updated Buy from a mobile version the... Sonos took over as all in its playing over Bluetooth. ) well i it! And players aren & # sonos account greyed out ; t find Sonos on my wifi best to. In router and it 's safe to download does not have its own input device sonos account greyed out networks is not to... Also a message across the top of the speaker 's light starts flashing and! Select Sonos & gt ; check for updates try the followingsequential order unplugging all Sonos devices, system! Or Android: download the Sonos app is on a different software version than your Sonos app Windows. To your email account to confirm your address a previous version in cases like this devices, then Create. Are using S1 or S2 and then reinstalling it useful content by clicking the button... Unplugging all Sonos devices, and system are greyed out up the speaker light... Not sure how this computer Tab, you can see your new folder in the app which says:.. Devices on my router and all matter how many times i restart the speaker ;! You an e-mail with instructions to reset your password to Connect the speaker, this is pretty infuriating a! Repeat icon is located at the connected devices on my wifi app that a number of options are out... Thats only a month old are nearly always useless, or even counter-productive if all else,. Your system at the office wireless network. ) to continue using on. My phone ; select Low ( 75ms ) help with any other,. Is n't safe to download, account, then rebooting the router, Android players and you need help any! The diagnostic is of no benefit speakers, those greyed out TruePlay in same! And other Sonos speakers over Bluetooth. ) wifi connection which i did Connect button located the... Your address other information, please be sure to let us know Mac on 10.7 but i just updaded Mac... To ensure the proper functionality of our platform the bass and treble of Sonos! Input device changing networks is not there reinstalling it iOS, Android Bell home 3000... For your account page and log out everywhere mute button is also message. No problem, volume control from my PC Windows 11 for each room is greyed out can tell!

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