Please register or login to enable Dark Mode. Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. Terms of Service - Top. At the same time, I lose all stereo and phone communications through the system (it's grayed out). by bill32399 Fri Jul 10, 2015 7:48 am, Post 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. Or, is that simply not true? still have not been able to figure out a solution. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. No. by ember1205 Mon Jul 06, 2015 5:31 pm, Post I had an issue with sync once in f150 where Bluetooth wouldn't connect even when phone said it was. I had the same experience. My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? . Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP2PLB20544. The audio stopped working due to a 911 assist fault. Top. There has been no air bag event. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! Your phone needs to remain within the vehicle for this to occur. 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. My 2011 ford edge limited is saying my 911 assist is not operational. by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Are reviews modified or monitored before being published? She also said last week the audio went out one time and came back when the car was restarted. by reyyer Sun Jun 20, 2021 12:06 pm, Post Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . 2016 Explorer Limited - 911 Assist Not Operational | Ford Explorer - Ford Ranger Forums - Serious Explorations The #1 Ford Explorer enthusiast resource for over 25 years! Functionality was great with SYNC. **The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. What do I do if I am having issues with my vehicle? I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. Anyone have any suggestions for a fix that will save me a little money? by Waldo Fri Jul 10, 2015 7:54 am, Post I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. I have tried disconnecting the battery and and I am still getting the same messages. Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm. Some features may be locked out while the vehicle is in gear. Use the forum to ask and answer questions! Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. Build & Price. By Has anyone experienced this same issue and figured out the fix? It has nothing to do with As-Built, it has everything to do with flash programming the correct strategy. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. Tuxedo black FLEX vista roof 18"Ford wheels. I recently enabled my trailer brake control module using the OBDLink MX and forscan. This is covered for five years. I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. The message pops up every time i turn my truck on. by Steveturbo Wed Feb 17, 2016 6:12 pm, Post Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. 911 Assist not operational . All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. I get the impression that something in the RCM As Built data needs to change. It also fails even if I turn 911 Assist off in the Settings menu. The RCM is on-line with no faults recorded. Do not ask for help in PM. Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. by Ecmbuster Sun Jun 20, 2021 12:55 pm, Post Just no audio - Answered by a verified Ford Mechanic. i am the same as you just a forscan user still learning . So may be phone related and not MFT related? Post Ford personnel and/or dealership personnel cannot modify or remove reviews. I have been having this problem since i did my Sync 3 conversion. Anyone have any suggestions for a fix that will save me a little money? by ember1205 Mon Jul 06, 2015 7:37 pm, Post SUVS & CROSSOVERS. by Steveturbo Wed Feb 17, 2016 6:01 pm, Post by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post It's easy! All the upgrade parts are Ford parts, and the seller programmed the VIN into the new Sync 3 APIM and configured it for this Edge. 911 Assist fails regardless of if a phone is paired or not. I recently enabled my trailer brake control module using the OBDLink MX and forscan. by reyyer Sat Jun 19, 2021 11:23 pm, Post Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. 911 Assist; AppLink/Apple CarPlay and Android Auto; Premium Options & Packages. Then cost additional money to fix it. Press the Arrows until 911 Assist appears on the screen. by ember1205 Thu Jul 09, 2015 7:32 pm, Post i have to tap close. This is an upgrade from Sync 2/MyFord Touch to Sync 3.4. 911 assist is not operational. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. register to join our community We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. S1 . My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need by matveyr Sat Sep 15, 2018 8:58 pm, Post I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. Vehicle: Ford f-150 2.7L Supercab 2016. There's a special place for NOT following up! ". I will have her do a hard reboot of her phone. 2. my outside temperature is not displayed any more. The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. Skip To Content Ford Logo Menu display menu close menu. While in there I cleared all DTC's and changed the backup camera from European format to North America. . by ember1205 Fri Jul 03, 2015 6:49 pm, Post Post images of the scan with all the faults and strategies. Contact Us - While in there I cleared all DTC's and changed the backup camera from European format to North America. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. by Andyfocus Wed Nov 28, 2018 8:52 pm, Post See if it's turned on. S Thank you. Members can start their own topics & subscribe to topics Cookie Policy - Please register or login to enable Dark Mode. it stays off until the next time i turn the truck on. I don't have the my touch system it's the cheaper one with the buttons on the dash. 911 assist not operational no audio . Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. Not all features are compatible with all phones. . Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post 911 Assist is turnedoff by default. Select the Settings tab on the touchscreen Press Advanced. Received 17 Likes on 16 Posts. This site and the content appearing on this site is independent of Ford Motor Company. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. Sign up for a new account in our community. Your connected phone must have adequate network coverage, battery power and, signal strength. not sure about the parts, but I would like to see how you did this. Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. bill32399 Moderator Posts: 4299 Joined: Sun Jan 30, 2011 11:07 . What is part number for this unit if anyone knows or what is it exactly called? Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. We use cookies to give you the best possible experience on our website. Dealer couldn't get the car to throw any errors when they were driving it around on Monday. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post I'd like to help! Contact Us - Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." by ember1205 Fri Jul 03, 2015 8:35 pm, Post Now there's a company that has been in the news lately. by ember1205 Fri Jul 10, 2015 7:55 am, Post Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. While driving it the audio popped on for about a min then went back to entertainment unavailable Ford Mechanic: Shawn Few try this MASTER RESET MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. So the message went away. What happens when you try to use 911 Assist, and do you receive an error message? To avoid interference, remove the device or contact the device maker for more information on compatibility. There are no codes in the MyFord Touch APIM. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Use voice-operated systems when possible; dont use handheld devices while driving. 2015 - 2020 Ford F150 - 911 Assist not operational - I recently enabled my trailer brake control module using the OBDLink MX and forscan. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 Feb 8, 2017 I have a 911 Assist Fault message and the entertainment unavailable is showing. by rschildwachter Mon May 14, 2018 5:30 pm, Post Press the PHONE hard button. This site and the content appearing on this site is independent of Ford Motor Company. Ah, GM. Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. Advertising - VEHICLES. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. by The Mini Raptor Wed Nov 28, 2018 12:38 pm, Post I posted on the Escape forum this morning with no reply so far. Manage Preferences - http://www.mhford.com Performance Upgrades - Maintenance - Modifications - Problem Solving. Covering the Explorer, ST, Lincoln Aviator, Sport Trac, close menu. I have a 2014 Escape and it is at 56000 miles so the warranty is out I'm sure. They said it will cost $110 just to diagnose the problem since I am out of warranty. Does anyone know if the RCM As Built data needs to be changed . Got it once or twice, think I repaired my yuky Windows phone and voila. Press OK . by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. I will take it in to the dealer when they get the rain sensor part in that they need to fix. Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident. You must initially enable the 911 Assist feature. still have not been able to figure out a solution. Press the Arrows to move through the menu to SYNC Apps. by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? You can do this using the phone menu in Sync. I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. Can anyone suggest what I need to do to have this matter fixed? New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. by bill32399 Wed Feb 17, 2016 9:14 pm, Post Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. So you want Ford to fix your issue via email? Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. by reyyer Sun Jun 20, 2021 11:59 am, Post The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number. New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $44,562. Re: 911 Assist Fault . If you shop at Amazon.com (for anything), use this link to support FordFlex.net! The RCM is on the list, as well, but no codes present. Cookie Policy - Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. While in there I cleared all DTC's and changed the backup camera from European format to North America. Now whenever I turn on the truck, I get a message through the stereo system. Select 911 Assist. Press the Menu button. Has anyone experienced this same issue and figured out the fix? I had mine do the same thing with sync version 1 and I went into the APIM module. Are you positive your phone is connecting? Maybe you'll get lucky and the APIM is the problem. 911 turned back on. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need to do in order to get it to start. My 2011 ford edge limited is saying my 911 assist is not operational. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. I know I can try a master reset as well. 2010 Flex Limited AWD Ecoboost Tuxedo Black monotone w/ Charcoal Black Interior - Vista Roof, 2nd row buckets, 2nd row refer/freezer, Active Park Assist, 911 Assist Errors, Loss of Audio, Disabling Traction Control, Re: 911 Assist Errors, Loss of Audio, Disabling Traction Con, http://www.fordflex.net/forums/viewtopi 20&t=13211. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. 2013 Limited EB. I understand there is some control safety module that communicates with 911 assist. by ember1205 Sat Jul 04, 2015 8:56 am, Post Privacy Statement - by Ecmbuster Sun Jun 20, 2021 6:38 am, Post Press OK. To enable 911 Assist, press the Arrows to highlight On. MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. A confirmation message will appear briefly: " 911 Assist ON ." Privacy Statement - Re: 911 Assist not operational. I have been having this problem since i did my Sync 3 conversion. Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ Vehicle: 2013 Limited EB. The message pops up every time i turn my truck on. You can do this using the phone menu in Sync. 2022 2022 EcoSport. Advertising - threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. I have been unable to solve it. I also would dearly like the fix. Top. General discussion on 2009 - 2014 Ford F150 truck. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. Currently have 48k miles on the truck. by reyyer Sun Jun 20, 2021 12:50 pm, Post Mel Hambelton Ford Delivery Team tutorial video. Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. Post by adamjeeps Fri Jul 03, 2015 8:18 pm, Post by Tinchnick Wed Feb 17, 2016 6:06 pm, Post Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. I recently switched to a Droid phone and I now wish I was still using my Windows phone. Then cost additional money to fix it. Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. by reyyer Sun Jun 20, 2021 1:53 pm, Post Enable 911 Assist - Option 1. Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. I The audio stopped working due to a 911 assist fault. Serious question. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. Your phone needs to remain within the vehicle for this to occur. Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. Search Inventory. These systems may become damaged in a crash. Members can start their own topics & subscribe to topics by Steveturbo Mon Jul 06, 2015 6:42 pm, Post I updated the software to the newest version and the 911 assist Ford Have Ford questions? Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. Hybrid Available. While in there I cleared all DTC's and changed the backup camera from European format to North America. I never had any issues with my Windows phones either. Terms of Service - There are no codes in the MyFord Touch APIM. You need to be a member in order to leave a comment. by adamjeeps Sat Jul 04, 2015 6:39 am, Post Vehicle:2015 Ford F150 3.5L ECO 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. General discussion on the 13th generation Ford F150 truck. *Dont drive while distracted. by reyyer Sun Jun 20, 2021 12:23 pm, Post Press OK . They said it will cost $110 just to diagnose the problem since I am out of warranty. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. 1. the message " warrning! Pulled the fuse for it and it connected again. register to join our community Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP3PLB21332. Manage Preferences - 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. Select the desired setting, "on" or "off". 911 Assist doesn't work with the new 3.4, but does with MyFord Touch.

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