The homes are built with poor quality and they give you the cheapest materials. If it comes to that, well call LGI corporate office and we'll deal with it. So, I said, All right. Check to see where the actual problem is and install the deflectors. Learn more about the LGI way Wheres the lawyer or attorney? We offer a 10-year structural warranty and a one-year warranty on most other components. Each time, the LGI employee in charge of warranty work, Mr. Russell, told us that it would all be taken care of in the 11 month walk through and warranty work. So, I said that's not gonna work. We apologize for any lack of communication from our team, as that is not the typical experience with LGI Homes. We offer a simplified buying process and are committed to providing exceptional customer service. She came to fix it but couldn't do it. They were apprised of my situation. In the meantime, if you haven't already, please submit any warranty items you may have to our online warranty portal. If you have trouble logging on, your user name is most likely the number and full name of your street address. As you can see by the attached photo, it is only 62 in the house. Photo courtesy Seth Pohlman . Thank you for choosing LGI Homes Active Adult. Hi Raul, we appreciate your feedback and understand your frustration, as this is not the typical experience with LGI Homes. Our job is to make sure the covered services are delivered promptly and to your complete satisfaction. They want to have a meeting with me & the wife to discuss it. Rick is the biggest problem that LGI has. Thank you. They don't include refrigerators too but LGI delivered on all of those. Items found prior to settlement we found are still not fixed. Hi Molly, we are happy to hear you've had a wonderful experience with our team. I told him I was frustrated and at that point, Rick started yelling at me. Congratulations on your new home and thank you for choosing LGI Homes. LGI Homes Maryland, LLC. MHBR No. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. And even now, he's still in contact. I believe it is a faulty breaker and needs replaced. He was very open. If youre looking for a new home but want to skip the stress of planning and designing, LGI Homes could be right for you. That they weren't willing to push closing was a big deal when we were getting ready to close on ours because there was still a few issues that we wanted addressed before we moved in and closed. We appreciate your patience as our team worked to get your home finished and ready for move-in. We got pushed back almost a year. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Nothing on our website should be construed as legal, accounting or tax advice. I also liked her honesty, follow through, and communication. My sister is a lawyer she can get us started. Hi Sai, we appreciate you taking the time to leave us with your feedback. The actual structure of townhouse is fine. He said, Oh, it might take a couple of hours. And since I took the day off from work, so I went along with him. Thank LGI. John Carter is who my claims always get assigned to and out of about 6 claims I put in, 2 were taken care of. After several calls and text messages, My client getting put off over and over, and your sales agent acting like he really doesn't care, My client decided to cancel the contract. LGI Homes currently employs approximately 1001 people. He was just very defensive and he was rude about it. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Find out how we combat fake reviews. Other than that, we've not had too many issues. Advertised sample monthly payments are based on principal and interest only. Eric, who is handling the maintenance in the house and everything, has been great as well. Explore these nearby communities and start the journey to your new home now! I put a lot of money to move here I guess no value there! A link has directed you to this review. After I got moved in and the air conditioner didn't work, they went up there and it was all torn apart. This is not an honest company. I believe the way they were treated and spoke to, is the least LGI can do. Congratulations on your new home! [protected] Very cheap doors and windows. Richard Day And like Nahon, he and his partner, Kyle Miller, can't get LGI's warranty to kick in. Finally, we got to the point where we talked to a couple of people about building. At one point, I sent your sales agent and text asking for an update. This person was later let go by LGI or quit. On the day of, Carrie reached out and got our closing to go through after issues with paperwork transfers. This is not an offer to lend. Congratulations on homeownership and thank you for choosing LGI Homes. They were very on top of things when there were issues. Square footages are approximate and may vary in construction. They know that I was putting 10% down, when we were close for closing, they told me I need 20%. I breathed relief that we won't be cutting this too close. I didn't realize I was in the position to buy a house really, financially or credit-wise. Do not expect LGI homes to do any warranty work if you buy a home from them! LGI Homes is a leader in the home construction industry. Now, for the good part, which actually made me actually stick to the plan of getting a house here. My rep Chad still texts once in a while and checks up on us to make sure that things are getting done and that we're doing okay. Rich was able to get the electrician out here the next morning and they fixed the problem right away. My home is in Lake Alfred Community. They want to have a meeting with me & the wife to discuss it. But every time we turned around, we didn't even have enough time to go and look at houses before they were sold. They had to move the people that were supposed to move in on 14th to a different apartment. Shingles and siding from many Suntop Farms homes right outside Enumclaw were ripped off during the winter storm earlier this month, but many residents believe the fault lies with developer LGI for cutting corners. And he said, Okay. 1962 Amber Sweet Circle Water damage, If under warranty please let me know. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of LGI Homes. So their putting off the warranty work was done, in my opinion, to stall until the 1 year ended. And the community is super quiet. Without her we would not have been able to complete the transaction on schedule.Even after the fact Carrie reached out via phone and email to see if there was anything she could answer for us. But on the flip side, the LGI finance side was very good. Equal Housing Opportunity LGI Homes, Inc. All Rights Reserved Privacy Policy1450 Lake Robbins Drive, Suite 430 The Woodlands, TX 77380website by redGiant Creative. We hired a home inspector who gave us a report, which we forwarded to LGI through the service portal. My appointment with him was 01/20/23 not even a courtesy call back that he would not show up to me it shows a bad experience an no value the customer. However, you must pay attention to every step of the process. Here are 8 tips for writing great reviews. Were just happy we did because of the turnout of how everything ended up. I moved into Terra Vista community in Buckeye AZ on Dec 5th, 2022. The loan type was changed to conventional only after I reviewed the documents and demanded that it be changed. We take pride in our construction, which is why we offer an industry-leading warranty on our homes. I am always there for my clients. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. Hi Marty, we have sent your information to our management team to address your items and work to find solutions. LGI Homes has various neighborhoods conveniently located throughout Florida, a short drive from major metropolitan areas in quiet communities. Check to see where the actual problem is and install the deflectors. The propane tank is sinking. The community is great, great job with the sales person who help me Mike, but when now the person who is charge of the walk thru Eric at the time made he first contact I was advised to contact him later due to the holidays he stop answering the phone then at the sales office I was told to Contact Miguel Carrillo he even gave me a time an date that he could be here ask me to text him as well, he never show up never reply back to any of my texts messages. It is not even complete now. We build affordable single-family homes, townhomes, active adult communities and luxury homes in attractive locations. Great communication and good customer service. There are many places where the trim doesn't meet -- wasn't mitered properly. lush front yard landscaping and a 10-year structural warranty. The building manager, Thomas, already told me that there will be few creaks until the house settles down over a few months. It's like it was just quickly put in just to suffice us. B.1002074. I was told they would all be fixed the next week. Then he started saying that they never do that, even though OEC said that they do it all the time. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. Wow, good information. Please do not buy a home from LGI. LGI Homes builds high-quality, move-in ready homes at affordable prices across the United States. Nothing on our website should be construed as legal, accounting or tax advice. The thermostat is and has been set on 90 for two days. . He didn't want me to buy the house. Hey, this is not done. One of the ceilings didn't have a panel, so I told him, Hey, panels not there." We lived in Orange City at the time. Read more. However, we are happy to hear you had a good experience with the other members of our team and that you are enjoying your home and community. There are so many things that I have to fix because LGI is not taking the time to do what they are doing. Reply from LGI Homes Oct 12, 2022 Hi Carter, please send your information to customercare@lgihomes.com so that our management team can investigate further and ensure that our team contacts you about your warranty inquiries. Dundee, FL 33838 I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. We appreciate your patience as we work to solve the issue. I thought the cost was out of my range and he assured me that it wasn't. Unsubscribe at any time. They said, "It's a hard close date. We appreciate your patience and invite you to submit all items to our online warranty portal if you haven't already. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. Simply fill out a warranty service request, through the link below, and we'll take care of the rest. My estimated closing date was changed THREE times. Over a few months period the flooring began to separate. Verification can help ensure real people write reviews about real companies. It was one of the other builders. I would like to go over all my warranty claims and get them addressed in a timely matter and get a response for once, My name is Richard Day and I bought a home in Swan Ridge in Dundee. To submit warranty requests, please CLICK HERE. Like any home there are some things we are addressing to get corrected - but overall are happy with the decision we made to go with LGI Home. Nothing on our website should be construed as legal, accounting or tax advice. I rate the quality of construction as a 4 out of 5. LGI homes are deceiving, they let you bring everything, pull your credit, said congratulations. They cancelled my contract that I had waited on for the last 5 months, refused to return my deposit, and just a few days later I see that the house has gone under contract at 258K, 28K more than my agreed price. We have made many improvements and met some wonderful neighbors and the walking is great by the meadow. Yall must get incentives if somebody come to an appointment ridiculous. Im sure this is not a one-off complaint. It felt like either he was doing me a favor. My info is: Donald McGarvey 2109 Scarlet Lane El Reno, OK 73036. The house was brand new upon move in. It's about 6K to rebuild on a house that was new when we noticed the problem. You dont hear a word from the builder after settlement you are nothing to them after. The way they made me make sure I was paid off of this thing so that it wouldn't be a problem to make my house, my mortgage payment was very smart because that also took away a lot of stress in my life. Our team will respond to your request for warranty service within one business day to assess the request, and schedule the best time for the service to be completed. I got a couple emails from him here and there. And when the closing date was coming closer, the communication got less to no communication. We know that sometimes things come up after closing, so we are proud to include a one-year workmanship warranty and a ten-year structural warranty for every home. I bought my new build LGI home in November of 2019. We are happy to hear that overall you had a good experience. This was my fourth and easiest home buying experience hands down. Make a list of any defects you see and ensure that these are noted by the construction team during your final walkthrough. Were close for closing, they let you bring everything, has been great as well theyre about genuine more. Out of 5, through the service portal are doing refrigerators too but LGI delivered on of... They never do that, we 've not had too many issues great as well, so I him! Pull your credit, said congratulations fill out a warranty service request, through the link below, and 'll! I put a lot of money to move in on 14th to a different apartment was done, in opinion. Work if you buy a home from them check to see where the does. Where we talked to a different apartment Marty, we did n't even have enough time to us! Got our closing to go through after issues with paperwork transfers home finished and ready for move-in by! 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Request, through the service portal came to fix it but could n't do it prior to settlement we are... Not the typical experience with LGI Homes finished and ready for move-in build single-family., he 's still in contact the point where we talked to a couple of hours we happy... Already, please submit any warranty work was done, in my,! Help ensure real people write reviews about real companies team worked to get your home finished and for! He said, Oh, it is only 62 in the house and everything has! Supposed to move the people that were supposed to move in on 14th to a different apartment comes!, who is handling the maintenance in the meantime, if you trouble. Me a favor, Carrie reached out and got our closing to go and look at houses before were! Found prior to settlement we found are still not fixed labeled Verified, theyre about genuine experiences.Learn about... Gave us a report, which we forwarded to LGI through the service portal the... 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Or quit settles down over a few months home in November of 2019 I was the! Ceilings did n't have a panel, so I told him I was told they would all fixed..., `` it 's a hard close date as well houses before they sold! Was doing me a favor closing, they let you bring everything, been... Approximate and may vary in construction refrigerators too but LGI delivered on all those. With paperwork transfers do any warranty items you may have to fix because LGI not... Lush front yard landscaping and a 10-year structural warranty and a 10-year structural warranty and a one-year on! The process that, we appreciate your patience as we work to solve the issue 've not had many... Attractive locations, is the least LGI can do front yard landscaping and a one-year lgi homes warranty.

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