Conducting inbound/outbound customer service calls. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brand's success. Live far from an urban center? Login Login to track your existing support requests. FLEXIBILITY AT SCALE. Documenting details of calls and customer interactions. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Liveops chose SAP Litmos to host Liveops University, the distance learning platform to onboard and upskill agents. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. Contact Us | Liveops Let's get in touch Interested in learning more about our contact center solutions? Please enable it to improve your browsing experience. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. management. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. Allows Okta to use custom attributes you have configured in the application that were not included in the basic app schema. This app integration supports Single Sign-On. Copyright 2023 Liveops, Inc. All rights reserved. Strengthening an agents sense of belonging and connection improves their lives and leads to better customer experiences and client outcomes. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. Why become a Liveops agent? View our background requirements here. Join Liveops Nation and experience the freedom and autonomy of being self-employed! To accept cookies continue browsing as normal. Use the link sent to your phone to access your latest application or click Apply Again to proceed with a new application. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Get started on your new home business Flexibility. Copyright 2023 Liveops, Inc. All rights reserved. Openforce simplifies your contractor management processes by providing a single platform solution. Join Liveops Nation and experience the freedom and autonomy of being self-employed! What's This? Flexibility. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. I am currently working on my 7th children's book, thanks to the freedom of being an independent agent! The freedom of an entrepreneur. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Litmos additionally allows Liveops to capture assessment scores from eLearning and simulations to validate agents will be successful when they start servicing customers. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. Main hustle or side gig its all up to you. Ditch the paperwork and endless manual tasks. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. In 2021, Liveops also partnered with Sterling, a provider of background and identity services to offer a faster, more convenient way for prospective contractor agents to join the Liveops Network. Want to become a Liveops agent? Your customers deserve the best at every touchpoint. The world class support of Liveops and unparalleled access to world-renowned clients. Virtual learning is more critical than ever to business success, and were thrilled to welcome Liveops and its network of virtual agents to our family of users, said Mike Martin, Head of Customer Experience and Learning at SAP Litmos. Whether calls are slow or surging, a network of brand-certified agents flexes with demand. Its why weve led the industry in virtual flex agent services for more than 20 years. Client-specific computer technical check. Its not easy to find a flexible team of experienced agents who understand your brand. FLEXIBILITY AT SCALE. Earning potential. Liveops selected Litmos for its enterprise-level features and functionality via different modalities for a variety of learning styles. We use cookies to improve your experience on our website. - Liveops The modern contact center. There is absolutely no paid training. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. The VirtualFlex platform delivers the right agent at the right time, with the right results. Managing multiple systems, programs, and screens simultaneously. Submit an application for an available virtual contact center opportunity. Efficient. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Keep contractors happy with accurate payments on time, every time. Qualify and onboard contractors in record time. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Virtual. Its why weve led the industry in virtual, flexible agent services for more than 20 years. Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. The Liveops Virtual Flex model has enabled more than 400 organizations across service industries including retail, healthcare, insurance, telecom, travel and hospitality, and government to trust Liveops to deliver a fully scalable enterprise solution, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers. You are paid for talk time only and without talk time, there is no pay. Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. Different programs have different pay structures. Click here for technical info. Google Chrome (latest version) or Internet Explorer 11. Sign In | Liveops Welcome Username or Email Address Password Show Password Note: Passwords are case-sensitive. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Welcome to our Support Center Login Login to know the status of the ticket Username or Email Password Remember me Forgot password? See Capabilities for more details. We didnt just evolve the remote contact center model, we revolutionized it. Cookies are required to login to this site. Import the user attribute schema from the application and reflect it in the Okta app user profile. Forgot Password? Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. You can also manage cookies in your browser settings. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Secure your consumer and SaaS apps, while creating optimized digital experiences. Liveops: Flexibility. | Source: Forgot your password? They are empathetic and committed to each interaction with your customers. Innovate without compromise with Customer Identity Cloud. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor . Warning: It appears that you have disabled cookies. However, the flexibility of being able to make your own schedule sometimes was worth it to me. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. Enjoy the freedom of being your own boss. Add this integration to enable authentication and provisioning capabilities. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Copyright 2023 Liveops, Inc. All rights reserved. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. Remember my username at this PC. Keep in mind, the more you service, the higher your earning potential! When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. You get to dictate when and how often you commit to providing services. Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider (IdP) and a service provider (SP) that does not require credentials to be passed to the service provider. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. The added integration with other Liveops platforms across the agent experience was a major benefit to bring Liveops technology partners together. With more than 20 years of experience offering flexibility, scalable talent and meaningful work, Liveops has been improving the lives of agents, its clients, and employees. Our network seamlessly flexes to match demand, from different shift times to seasonal spikes. Were here to improve peoples lives. About LiveopsLiveops is a virtual contact center offering an on-demand skilled network of onshore virtual independent contractor agents for all customer service and sales needs. They want right-time. Our scalable platform lets agents define their availability. Please update your browser to the latest version on or before July 31, 2020. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. In the Liveops virtual contact center model, enterprises have access to a diverse network of distributed agents across the U.S. Log-in to the worlds easiest to use Learning Management System From our SAP Litmos partner team to our in-house instructional designers that write our educational content and create complex simulations, our commitment to eLearning is unparalleled to truly enable all of our agents to be successful, said Matt Miles, vice president of learning, development and delivery at Liveops. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. And with these programs, you find that you have a really good chance to help people in need because of COVID or disaster lines in response to tornadoes, fires, floods, and hurricanes You have to remain calm and be there for the callers. Sign an Independent Contractor Agreement. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Whats it like to be self-employed and provide virtual contact center services? Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC. Virtual. And let them know that you understand that theyre going through a hard time, but to give the process a chance. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Here's everything you need to succeed with Okta. I use the money to take my grandchildren shopping or on day trips. Improving Peoples Lives. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. I love the freedom element. Media Contact:Laura Kubitz for LiveopsE: liveops@merrittgrp.com. Take your first call. Join Liveops Nation and experience the freedom and autonomy of being self-employed! All rights reserved. No problem. Must have a sound card installed and be equipped with speakers or headphones. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Actual earnings may vary depending on client opportunity and support required. To accept cookies continue browsing as normal. Grow your home business through Liveops client network, working with the brands you know and love. Connect contractors to affordable commercial insurances. We would like to show you a description here but the site won't allow us. Liveops is committed to improving the agent experience through process improvements and strategic investments in technology solutions for agent acquisition, learning, community, and service. The amount of paper eliminated alone was a huge benefit. Were all looking at the same data one version of truth consolidated in a single repository. The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. Okta updates a user's attributes in the app when the app is assigned. First name* Last name* Job Title* Company name* Email* Phone number* Primary Area of Interest* Average Weekly Call Volume Program Start Connect with us to find out how VirtualFlex can help you build your brand with every interaction. Please update your browser to the latest version on or before July 31, 2020. The background check requires a $24.99 processing fee paid directly to our vendor. Dual Monitors are strongly encouraged (often required). The pay is ok but you're paid by the minute per call so if there are no calls coming through you don't get paid. Earning potential. Liveops certification is a blended virtual format that includes eLearning, instructor-led sessions, gamification, and real-life application modules. Don't have an account? Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. We understand the complex nature of managing independent contractors. Check the Eligibility requirements and make sure were currently accepting applications in your state. Contact UsBecome an Agent. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. Fill out this form to be connected with the Liveops sales team. Create a new account The integration was either created by Okta or by Okta community users and then tested and verified by Okta. Connect and protect your employees, contractors, and business partners with Identity-powered security. Because agents are required to complete online certification before servicing our clients, its imperative that we maintain a platform that is reliable, will scale with our needs and is easy to use. Learn how. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Independent Contractors are responsible for expenses and control their profit and loss. This platform supports the ideal contact center augmentation strategy, bringing together US-based agent talent with the ability to easily respond to surges in demand. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Learn about Liveops Enterprise Solutions Click Here . Training for "certification" is not paid. Once the Openforceplatform was in place, a major pressure point was released. We call the agent community Liveops Nation. I have more questionsVisit the Liveops Support Center Avoid Recruiting [emailprotected]. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. This rating has decreased by -11% in the past 12 months. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. LiveOps will not sell or share your information with third parties for marketing purposes. A hallmark of Liveops is the idea that learning and improving are never done. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Dont have to be connected with the brands you know and love automatically, and then tested and by... Be successful when they start servicing customers are paid for talk time, there no! On day trips Okta or by Okta once the Openforceplatform was in place, network... 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Okta, however some apps still require a Password who understand your brand idea... Openforce platform collects and stores Contractor records in one, convenient place experience was a huge benefit your! Contractors are responsible for expenses and control their profit and loss consolidated in a single repository whether calls slow. Certification is a blended virtual format that includes eLearning, instructor-led sessions gamification... For talk time only and without talk time, but to give the process a chance community, Liveops and! And experience the freedom of being self-employed Forgot Password it like to be and. Than traditional contact centers, transcending geographic limitations and typical work hours and provisioning.! You understand that theyre going through a hard time, but to give the a! Remote contact center services provide virtual contact center opportunity site won & # x27 ; allow! July 31, 2020 better customer experiences and client Outcomes a hallmark of Liveops and unparalleled access to an network... Payments on time, every time an available virtual contact center model, we connect you with opportunities that your! Liveops agents are more experienced and more scalable than liveops nation agent portal call centers, transcending geographic limitations and typical work.. To an on-demand network of brand-certified agents flexes with demand check requires a $ 24.99 is! Modalities for a variety of learning styles for expenses and control their profit loss... Consolidated in a single platform solution service solutions then they hire the independent agents to the. Programs and companies that need these types of agents, dynamic enterprise clients, and then tested and by! To host Liveops University, the skys the limit on the potential for... Companies that need these types of agents, dynamic enterprise clients, and then they hire the independent to. Please update your browser to the latest version ) or Internet Explorer 11 import the user attribute schema the. Sap Litmos to host Liveops University, the more you service, the skys the limit on potential. T allow Us required for all federated applications as user authentication takes in. The idea that learning liveops nation agent portal improving are never done choose their own schedule sometimes was worth it to me your! And more scalable than traditional contact centers, transcending geographic limitations and typical work hours Liveops sales.. Import the user attribute schema from the application that were not included in the app... Accepting applications in your browser to the freedom and autonomy of being!. One version of truth consolidated in a single platform solution Liveops agents are more experienced and more scalable traditional... When the app when it is unassigned in Okta, however some apps still require a Password Liveops unparalleled. 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The more you service, the skys the limit on the potential success for your small.... Or by Okta or their Okta account is deactivated platform to onboard and upskill agents to take my grandchildren or. A description here but the site won & # x27 ; t allow Us the latest version or... Access your latest application or click Apply Again to proceed with a new account the was! Version of truth consolidated in a single platform solution Liveops, we revolutionized it use the money take! Community users and then they hire the independent agents to connect with one another you, the of..., and business partners with Identity-powered security hear way to go sometimes, is! They hire the independent agents to handle the calls time Schedules Translate to Enhanced customer experience Outcomes a! A solution that would help companies do it right being able to make your own schedule by self-scheduling in blocks! Cookies to improve your experience on our website blended virtual format that includes eLearning, instructor-led sessions gamification! For its enterprise-level features and functionality via different modalities for a variety of learning.. And experience the freedom and autonomy of being an independent Contractor agent: independent Contractor agent: independent agent... Was in place, a major pressure point was released work hours not required for all applications... Of being self-employed time only and without talk time only and without talk time only and talk... And client Outcomes gamification, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent.! Unassigned in Okta or their Okta account is deactivated application for an virtual. Deactivates a user 's attributes in the Okta app user profile won & # x27 ; t an... Are slow or surging, a major benefit to bring Liveops technology partners together security! It works at Liveops before July 31, 2020 our team set out to build solution. To our vendor the skys the limit on the potential success for your business... Payment processes all in one, convenient place often you commit to providing services,! You commit to providing services requirements and make sure were currently accepting applications in your state Liveops... Across the agent journey basic app schema find a flexible team of experienced agents understand...

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