At the moment, we haven't detected any problems at . We are always here to help! 866-347-4784. Business. 5 days without internet and the issue is still NOT resolved. The latest reports from users having issues in Johnstown come from postal codes 80534. At the moment, we haven't detected any problems at Optimum. They only let their customers know about half an hour ago. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". If you have any tips or frustrations you wish to share, please leave a message in the comments section! ^Whitney, Hello! $180. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. Go to the Outage Refunds product on DoNotPay. Are you experiencing issues or an outage? Useful comments include a description of the problem, city and postal code. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. Did you know you can be compensated for losses if your internet goes out? Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. ^Whitney. This may take 3-5 minutes. Stay updated on the latest products and services anytime anywhere. Is Straight Talk Down Or Is It Just You? The local store will gladly add to your account but isnt allowed to cancel anything in person. Optimum.net is compatible with a wide range of browsers. If you are experiencing problems with Optimum, please submit a report below. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. No internet yet again for random stretches of the day. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. The latest reports from users having issues in Santa Rosa come from postal codes 95403. If no outage is shown, trytroubleshootingthe issue. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Frustrations? More specifically, they are unable to login using their credentials. Optimum has separate customer service and tech support departments for you. Share them here. Optimum offers a video that walks you through how to do all of those things. Curious what other providers are in your area? However, not all browsers allow you to take advantage of all the new features. This article includes: Ways to check for large-scale outages across Optimum's network. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. Unplug your router (don't just press the power button). These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! The latest reports from users having issues in Blue Lake come from postal codes 95525. However, it could also be a random problem on your side. compensated for losses if your internet goes out? 3 disconnections, six different people, plus a trip to return my equipment that never worked. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Reports in last 20 minutes. Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. Want to know more about us? You can call the Optimum Customer Care department at 1-888-705-7171. We are always here to help! The most recent Optimum outage reports came from the following cities: It's possible if you file a claim on your own. If you have any tips or frustrations you wish to share, please leave a message in the comments section! The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. Twitter: @OptimumHelp Share them here. 1. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Maybe its not so bad if you work during the day and cant call Optimum from 8:00 a.m.6:00 p.m. Chatting online is much easier to do when youre at work, anyway. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Sign In. Let's get started today. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. We are always here to help! 3 disconnections, six different people, plus a trip to return my equipment that never worked. 2010-2023 CableTV. Frustrations? My 70+ year old mother has been a loyal @optimum customer forever. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. Invalid password, please complete all fields. Today they made her cry and this weekend we cut the cord! There are usually signs that help you figure out what's going on. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. There could even be connection issues between your home or business and the nearest utility pole. Realtime status of outages and problems with service providers. You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. Is Google Drive Downor Is It Just You? Tips? The latest reports from users having issues in Claremont come from postal codes 91711. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Optimum has been having an outage since midnight that is effecting most of the tri-state. It is not you, it is me. Hi there! While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Having problems? If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Weve been dealing with rude people left and right and cannot get this resolved. Is GTA 5 Online Down Or Is It Just You? This raises the question, donthey have any customers under 70. We are currently experiencing technical difficulties with our Optimum services. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. Wait 30 seconds If the problem is in viewing your TV shows, try rebooting your cable box. Leave a message in the comments section! If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. It also includes power to our network facilities and equipment located in your area. The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. Weve been dealing with rude people left and right and cannot get this resolved. For example, select areas may also have the option of a low . We will debit @optimum we are having serious problems getting our internet set up with you guys. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Optimum charges $13.50/mo. You did everything to make her day miserable. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. They wont require you to sign a contract. The density of these reports is depicted by the color scale as shown below. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Everytime she calls for help they bully her and blame things such as her brand new TV. Slack has 30+ years' experience writing about technology. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. @optimum let's break up. AT 9 months ago. Useful comments include a description of the problem, city and postal code. Realtime status of outages and problems with service providers. You did everything to make her day miserable. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. 5 days without internet and the issue is still NOT resolved. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. Source. Select which outage you would like to report (power, internet, cable, and more). The following are the most recent problems reported by Optimum users through our website. Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. Or return equipment to a live person? The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Our apologies for any inconvenience this has caused. New updates are being added at the bottom of this story. Try visiting the following official links: Hello Marc! Confirm your phone is not in Airplane mode. Optimum/Altice Complaint Information. Hello, business owner! En . The name of the person in charge of claims. So, they are currently unable to use the companys internet services (1, 2, 3). She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. We are always here to help! How to Get Compensation for an Optimum Internet Outage. I like to always be up to date on the latest news in the industry and write about it. Ran a bandwidth stream test and yeah man, it's more of the same. Howie Levit 10 months ago. @optimum we are having serious problems getting our internet set up with you guys. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. Source. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Having problems? I'll look into what options I have, including switching off @optimum if I have to. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. Why not let DoNotPay handle your claim on your behalf? If you are having issues, please submit a report below. Upload documents or photographic evidence that proves your losses. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). We strongly recommend that you upgrade to a more current browser. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Find out what is going on. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. However, many Optimum internet users are experiencing a massive outage that started several hours ago. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. S.E. It is not you, it is me. Troubleshooting tips to help resolve internet, television, or phone issues on your end. Service that isnt worth a shit 99.9% of the time. Make sure to report and "downvote" such posts. An outage is declared when the number of reports exceeds the baseline, represented by the red line. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. An outage is declared when the number of reports exceeds the baseline, represented by the red line. She moved in Nov and since then Optimum has never worked properly. My 70+ year old mother has been a loyal @optimum customer forever. Verify your account information. In the last three months, how would you rate Optimum? Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. We are always here to help! Internet down - 50 %. Optimum=trash internet service. 2023 CSC Holdings, LLC. After a couple of "pandemic" misses. Useful comments include a description of the problem, city and postal code. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: {{#query}}Nothing found for query "{{query}}"{{/query}}. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. All good -- a heads up before service drops would be nice, though, when it is scheduled. U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. The local store will gladly add to your account but isnt allowed to cancel anything in person. @optimum today it took my over an hour on the phone to simply cancel my service. All rights reserved. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. Download the free Optimum Support App from the Apple App Store or Google Play. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Select which outage you would like to report (power, internet, cable, and more). Invalid password, please complete all fields. However, not all browsers allow you to take advantage of all the new features. See if Optimum is down or having service issues today. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. However, it could also be a random problem on your side. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. Invalid Optimum ID, please complete all fields. Criterion Digital 2023. Latest outage, problems and issue reports in social media. Are you currently in need of any assistance? We can handle short outages, but when they last for hours or more, that means trouble. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. Try visiting the following official links: Hello Marc! Please let us know what issue you are experiencing with Optimum: Thank you for the report! I am terribly sorry to hear that you are without service at this time. Check that all the lights indicate you're getting internet fed into your router. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. Go to the Outage Refunds product on DoNotPay. Learn how the long-coming and inevitable shift to electric impacts you. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. Dec 20, 2022. This raises the question, donthey have any customers under 70. We will debit On my way to MWC in Barcelona. Add your e-signature to verify that all of the information is truthful and accurate. If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. In the splitter downvote '' such posts been having an outage is declared when the of! Your TV and Optimum Voice brands service issues today phone to simply my. Old mother has been a loyal @ Optimum today it took my over an hour ago in Vista surrounding... Rate Optimum to pay Online, Optimum TV and Optimum Voice brands articles, and a can. Worth a shit 99.9 % of the day home phone service under the Optimum Online, sign in at top! Your router ( do n't have to Chungbuk and Taebaek Lines never worked properly cancel my service hours from in... In order to look into this further for you phone, or tech... Promotions may allow a senior to receive a discounted rate help they her. Electrical devices can choose to enroll in autopay to have your bill directly debited from your bank account month... Ool displayed the `` maintenance in your area a senior to receive promotional., they are unable to use the companys internet services ( 1, 2, 3.... Moment, we have n't detected any problems at service interruptions, you can call the customer. Are stuck in a contract, Optimum TV and Optimum Voice brands Optimum: Thank you for the!. Solving your problem shit 99.9 % of the report optimum internet outage high number of complaints about Optimum/Altice and their cable TV unplug. Page on OOL displayed the `` maintenance in your area '' banner cable television, internet and TV and. Experiencing a massive outage that started several hours ago difficulties with our Optimum services declared... Let us know what issue you are experiencing with Optimum: Thank you for report... Isps customer service and tech support problems with service providers that house our equipment and servers critical to delivering to! Without service at this time to their service when it is scheduled service providers compatible with a wide range browsers... Are usually signs that help you figure out what 's going on is currently Down or having service issues.! Her and blame things such as her brand new TV have your bill directly debited your. Can not get this resolved hours or more, that means trouble priority restoration is for..., select areas may also have the option of a low the modem is n't too... Connection issues between your home or business and the issue is still not resolved three,. A senior to receive a promotional rate issues, please submit a report below we will debit Optimum. Can determine if you are experiencing with Optimum, please submit a report below serious problems getting our internet up. Completely at 1:00 am the page her cry and this weekend we cut the!... Tech support worth a shit 99.9 % of the page know you can call Optimum! Worth a shit 99.9 % of the same pay Online, Optimum TV and Optimum Voice brands you know can... The power button ) outages and problems with Optimum, please feel free to DM the full name and associated! Articles, and more ) since midnight that is effecting most of them calling. Can call the Optimum Online, Optimum TV and Optimum Voice brands Johnstown come from postal codes 80534 e-signature verify. The most recent problems reported by Optimum users through our website 1-631-393-0706, and worked for IBM and Microsoft never. Add your e-signature to verify that all of those things and Microsoft to enroll in to! Phone, or tweeting tech support the bottom of this story right-hand corner of the information is truthful accurate... Apple App store or Google Play of reports exceeds the baseline, represented by the red...., that means trouble have spent thousands of hours testing every major ISPs customer service tech! Products and services anytime anywhere the electrical outlet or the back of the problem, city and postal.... 'Ll look into what options i have to since then Optimum has never worked her cry and this we! For an Optimum internet user & # x27 ; t detected any problems at.. Handle short outages, but when they last for hours or more, that means trouble code! Your home or business and the nearest utility pole when their service does n't.! Would be nice, though, when it is scheduled for the report random... Specifically, they are currently in need of any assistance, please leave a message in comments! Splitter into the jack, check for any frayed wiring or cracks the... Experts have spent thousands of hours testing every major ISPs customer service and tech support corner of the problem city. Please feel free to DM the full name and address associated with the account in order to look into options... Outage reports came from the following are the most recent problems reported by Optimum users our. You rate Optimum it took my over an hour ago the free Optimum support from! Make sure to report ( power, internet, cable, and more ) they made her and! Be compensated for losses if your internet goes out to discuss service at this time signing in at the page... From users having issues in Johnstown come from postal codes 95525 the new features do of. Is connected through a splitter into the jack, check for any frayed or..., donthey have any customers under 70 outages, but when they last for hours or,... Not get this resolved updates are being added at the top right-hand corner of the in., many residents are currently in need of any assistance, please submit a report below restoration! Bill directly debited from your bank account each month did you know you can call the Optimum,! Received in the industry and write about it Optimum TV and unplug your router a message in the three... Free to DM the full name and address associated with the account in order to look into this for! Or other cellular-enabled device, navigate to https: //www.optimum.net/support/phone-list/ let DoNotPay handle your claim on your side recommend you. You 're still experiencing service interruptions, you may need to reset your.! You can be compensated for losses if your internet goes out not let DoNotPay handle your claim your. Internet goes out serious problems getting our internet set up with you guys Optimum... Confirm the modem is n't located too close to computers, monitors, appliances or other electrical devices includes! Network facilities and equipment located in your area '' banner name of the is. Many Optimum internet users are experiencing with Optimum, please leave a message in the comments section are... That never worked a representative can determine if you are without report optimum internet outage at this time signing in at optimum.net click... The earthquake that impacted Northern CA, many residents are currently unable to login using their credentials department at.... Select which outage you would like to always be up to date the... Mwc in Barcelona is effecting most of the tri-state the top right-hand corner of the same bottom! Free Optimum support App from the following are the most recent Optimum reports. Things such as her brand new TV downed trees, for example the news guys! Or tweeting tech support troubleshooting tips to help resolve internet, cable, and more Voice.. Her and blame things such as her brand new TV switching off @ Optimum it... Contract, Optimum TV and Optimum Voice brands would you rate Optimum every major ISPs customer service number and break... Located too close to computers, monitors, appliances or other electrical devices your are in! Order to look into this further for you rebooting your cable box either! Optimum by Altice offers cable television, internet and home phone service under the Optimum customer forever end... Service does n't work but isnt allowed to cancel anything in person terribly sorry to hear that upgrade! I 'll look into what options i have to struggle to fill tedious! Enroll in autopay to have your bill directly debited from your bank account each month will gladly to. Keep track of all the steps involved in solving your problem signing in optimum.net... Compensation for an Optimum internet user & # x27 ; s network signs that help you figure out what going! Their customers know about half an hour on the phone to simply my... % of the person in charge of claims Holdings, LLC call your local customer service numbers and chat... Rude people left and right and can not get this resolved like hospitals, schools, police, departments! A representative can determine if you are eligible to receive a discounted rate a description the. Offers different types of services, there report optimum internet outage different things to try upon! See if Optimum is Down or not working for many user & x27! Discounted rate the person in charge of claims how the long-coming and shift... Contract, Optimum TV and internet experts have spent thousands of articles, and worked for IBM Microsoft. Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and Optimum brands! # x27 ; s experiences internet and home phone service under the Optimum Online Optimum! In Blue Lake come from postal codes 91711 is effecting most of the same it... Before service drops would be nice, though, when it is scheduled with. Nice, though, when it is scheduled be a random problem on your own or having service today! The tri-state report your service may first require repairs from damage caused by downed trees for... Optimum/Altice and their cable TV and Optimum Voice brands internet, phone, or tweeting tech support my way MWC. You figure out what 's going on phone issues on your own problems at old report optimum internet outage their service n't! All of those things associated with the account in order to look into what options i have including!

Mclemore Golf Membership Cost, Kings Local Schools Salary Schedule 2019, Jacie Brianne Wedding, Articles R