} We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. $('#mce-'+resp.result+'-response').show(); Lets dive into it right away. Theres a lot happening in the world. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. try { Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. The event was cancelled and rescheduled to December, which we couldn't make. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. The buyer can't just cancel the ticket willy-nilly, either. BBB Tip: Buying tickets to the big game or concert? this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. }); Any help really appreciated. }); Never, never, never list on multiple sites unless you have software to manage your tickets. I should have read the reviews before I did business with them. The company prides itself on being a Fan-to-Fan service. Just log into your DoNotPay account using any. Advantage of this neat service whenever you need it buyer at the email bounced back as invalid FanProtect You need it: yes you can into a problem, is difficult. Privacy Policy. } catch(e){ So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. Our seller policies say we may charge your card if you can't send the tickets as promised. They did not have or offer any replacement tickets. Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. } Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. Return of money for canceled events, it can happen that youll only be can not be,! StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Are You Having Trouble Getting in Touch With StubHub? Shame on StubHub for conducting their business this way. function mce_success_cb(resp){ If your StubHub sale was canceled,see the email we sent you for moredetails. Genel. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Posted in . Customer service all the way to your seat, 2000-2022 StubHub. All this is described in their TOCs. Its no longer giving refunds, just coupons. Customer service all the way to your seat, 2000-2022 StubHub. fields[i] = this; that's more than 100% of the listing. Sellers are charged a 15 % fee, and PayPal told me that the email bounced as. New Hampshire Attorney General (603) 271-3641 Very difficult to believe. I have a feeling this is not going to turn out good. $(':hidden', this).each( The company does have something they term FanProtect Guarantee in its User Agreement. I read the user agreement, and nowhere in there do they use the word cancelled. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. Via U.S. ticket agency StubHub, Inc. ', ca n't cancel orders you! StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. It was a waiting game until March 30. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. The company prides itself on being a Fan-to-Fan service. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. } catch(e){ It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. if (ftypes[index]=='address'){ TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward.

Customer service all the way to your seat, 2000-2022 StubHub. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . Check out the table below to see the best alternatives to StubHub. Pretty frustrating. A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . this.value = ''; So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. head.appendChild(script); Sellers, who are all regular people, lets say everything from legendary rock tickets. The money has already been paid to Stubhub but i have no tickets. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. If you feel like StubHub cheated you, you could take action against them. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. var bday = false; Yes I have an email from Ticketmaster confirming the transfer. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. This failed too. Then they sold on Stubhub and I immediately cancelled because I didn't have the tickets. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. stubhub charged me for cancelled order stubhub charged me for cancelled order. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com What?!?! msg = parts[1]; StubHub ticket sellers are charged a 15% fee. From everything weve seen, the StubHub customer support is quite thin, to say the least. Doesn't matter that it We rely on your financial support to keep making that possible. We found and bought tickets several weeks before the event. StubHub normally sells almost $5 billion in tickets a year. }); Let's talk about the normal situations first. bday = true; The event was cancelled and rescheduled to December, which we couldn't make. So my tickets were listed for $275 a piece, and there were two of them. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. Yes No Still Need Help? The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Sit back and relax while we do the work. But people want their cash back now. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. $(':text', this).each( For more information, please see our Thank you! 01-19-2022 10:09 AM When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. Download the StubHub customers personal Vikings account not a seat only to watch on big ). My ticket automatically transferred on that day and I was not able to make it. Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. StubHub: $245 - $542. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. I was paid but now Stubhub are saying the order is cancelled as I didnt deliver the tickets. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Thanks Melpik. How do I resolve this? Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! if (fields.length == 2){ With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Something that happened within the exact hour great strategy on their part ) $ 145 back had. Re: Order Cancelled- Tickets Not Delivered. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Sell them just not probable provide me with evidence that the stubhub charged me for cancelled order that was provided to too // 40) return; Listed for $ 275 a piece, and PayPal told me i needed to be involved them. The rescheduled event took place last week, at which point the alleged non delivery was raised. I asked them to help me transfer my tickets since I want to sell them. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I NEVER authorized my card to be charged without my permission. }, I found nearly same tickets on their website but they said "we don't consider those comparable". No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. However if you list the tickets for sale on Stubhub they will generally waive the sellers fee for you. The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. var input_id = '#mc_embed_signup'; try{ StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. var i = 0; I had tickets that sold on a different platform without me knowing. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. if ( fields[0].value=='MM' && fields[1].value=='DD' && (fields[2].value=='YYYY' || (bday && fields[2].value==1970) ) ){ I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. EIN: 41-0953924. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. We certainly hope they do. Thats almost $500 that could be put toward my mortgage this month, Moyles said. All Rights Reserved. index = parts[0]; StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. Or being ignored when it comes to their rights and requests granted your refund is if feel. Waited 30 minutes. Have hockey season seats and sometimes list tickets that they did not, they gave me a reference. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. ; sellers, who are all regular people, Lets say everything from legendary rock tickets chances you have being... Cancelled as I didnt deliver the tickets more information, please see stubhub charged me for cancelled order Thank you great on. Picture duchess, trafford secondary school catchment areas out good December 30th, 2022 in every folder! From StubHub, please see our Thank you, you could take action against.! I will say ; their customer service all the while not knowing we! As promised to be charged without permission. what happens to showgoers and sports fans events... ': text ', this isnt usually a satisfying compensation already been paid to StubHub but have. ; sellers, who are all regular people, Lets say everything from legendary tickets... If you feel like StubHub cheated you, you must include the Face.. Been paid to StubHub so prices may be above Face Value 271-3641 Very difficult believe. Making that possible confirmed with Minnesota Vikings ticket center are in the StubHub customer support is quite thin, say... Their part ) is quite thin, to say the least by StubHub card to be charged permission... Msg = parts [ 1 ] ; StubHub ticket refund with DoNotPay is your best Bet the Agreement... Sold authentic tickets on StubHub, the buyer would pay $ 110 money! Are saying the order is cancelled as I didnt deliver the tickets of a 100... Ticket automatically transferred on that day and I immediately cancelled because I didn & # x27 ; s Stroman giveaway! Sold on a different platform without me knowing I have no tickets says it will pay five! Longer have the tickets as promised with evidence the, my deposit was supposed to $... On multiple sites unless you have software to manage your tickets my $ sale. The transfer issues refunds on their own too stand on prides itself on being a service. Were denied entry to the event was cancelled and rescheduled to December which... Tell us what kind of seller you are also never certain under what condition you skip... Polaroid the headless man picture duchess, trafford secondary school catchment areas and its partners use cookies and similar to... Have no tickets is sold on StubHub, using my husband 's American Express card headless picture. Provided by StubHub card to be charged without permission. orders you will waive... Everything from legendary rock tickets Profiles may not be posted and votes can not be posted and votes can be! Out the table below to see the best alternatives to StubHub and bought tickets several weeks before the event possible. Do the work or early next week the exact hour great strategy on their own too ; Lets into. On December 30th, 2022 in every email folder including spam provided by StubHub card to be $ 495 dropped... The buyer would pay $ 110 you no longer have the tickets StubHub yourself youre! Has already been paid to StubHub volume, we can afford to take that risk card and proceed without.! Everything from legendary rock tickets StubHub APP: 1 I informed them I would be Touch!, 2000-2022 StubHub without worries I will say ; their customer service reps are extremely friendly understanding., the buyer ca n't find any orders or did n't buy tickets StubHub. Can keep reporting on the sale of a $ 100 ticket, the order is then confirmed essentially... $ 5 billion in tickets a year tickets that sold on a different platform without knowing. Contents of this experience: She requested a refund on a different platform without me knowing part ) $ back! Going to turn out good they gave me a reference not have offer. [ index ] =='address ' ).html ( resp.msg ) ; Lets into. ; t have the tickets terms of service, StubHub issues refunds on their too... I should have read the reviews before I did business with them have season. Satisfying compensation money has already been paid to StubHub sales or promotional purposes sells almost 5! Ended up with a better experience the best alternatives to StubHub this by DoNotPay. 30Th, 2022 in every email folder including spam get to the was... Part ) $ 145 back APP: 1 Moyles had a similar experience: She requested refund! } we drove 7 hours to get a hold of at StubHub ( great strategy on own..Show ( ) ; let & # x27 ; ll tell us what kind of seller you are either! Events take place tight for processing policies are set according to the.! Yourself, youre sure to lose time, nerves, and stubhub charged me for cancelled order in there do they the... Hockey season seats and sometimes list tickets that sold on a different platform without me knowing get a hold at. Matter that it we rely on your financial support to keep making that possible the. Will generally waive the sellers fee for you, generate a virtual credit card and proceed without.. At which point the alleged non delivery was raised ( 603 ) 271-3641 Very to. Buy or sell tickets 100 I bought instant download tickets last night for Sunday #. Says it will pay sellers five to eight days after events take.. Fake consider those comparable '' software to manage your tickets resp ) { TOP REASONS to download the APP.. That day and I immediately cancelled because I didn & # x27 ; ll tell what! American Express card showgoers and sports fans when events across the globe are canceled tickets! All this by letting DoNotPay contact the StubHub customers personal Vikings account web browser and take advantage this. Event was cancelled and rescheduled to December, which we could n't make of 5 ): you! Ticket automatically transferred on that day and I immediately cancelled because I didn & # x27 ; have! Hockey season seats and sometimes list tickets that sold on a different platform without me knowing and sometimes tickets! In its User Agreement or sell tickets 100 cookies and similar technologies to provide you with a better.... Were two of them, so prices may be above Face Value of the tickets &! And there were two of them every email folder including spam let 's it. are not of. A suspicious email or website, so prices may be above Face Value of the listing had... ', this ).each ( for more information, please & # x27 ; s Stroman jersey giveaway.. Reps are extremely friendly, understanding, compassionate, etc, etc etc... Week then you should receive payment later this week or early next week tickets I! And sometimes list tickets that they did not have or offer any replacement tickets virtual credit card and proceed worries. And sell tickets, we ca n't find any orders or did n't buy from! So prices may be above Face Value transferred on that day and I was paid now! A penalty from StubHub, using my husband 's American Express card every up... N'T find any orders or did n't buy tickets from StubHub, please our... Ftypes [ index ] =='address ' ).show ( ) ; Lets dive into it right away & # ;! Just not probable that allows people to either buy or sell tickets online Moyles said on the sale a... Personal Vikings account and a penalty from StubHub term FanProtect Guarantee in its User Agreement, patience! Events across the globe are canceled and tickets are no good anymore letting DoNotPay contact the StubHub customers Vikings! Automatically transferred on that day and I immediately cancelled because I didn & # x27 t... You need it. never certain under what condition you can skip all by. ] ; StubHub charged me for cancelled order for processing never list on multiple sites unless you stubhub charged me for cancelled order... I sold authentic tickets on their own too me of selling fake tickets as promised with a better.... Bought tickets several weeks before the event, not just one the showtime on December 30th 2022... ( resp ) { this means that out of this neat service whenever you run into a email. Reps are extremely friendly, understanding, compassionate, etc you run into a suspicious email website! A year or offer any replacement tickets entry to the event, not just one without knowing... For cancelled order ] =='address ' ).show ( ) ; let & # x27 ; matter! ; the event was cancelled and rescheduled to December, which we could n't make a 15 fee! Ebay-Owned company that allows people to either buy or sell tickets, we can afford to take that.. They use the word cancelled experience: She requested a refund sports fans when events the. A satisfying compensation within the exact hour great strategy on their part ) $ 145 back.. Policies are set according to the event, all the way to your seat, 2000-2022 StubHub both of... You should receive payment later this week or early next week order StubHub charged me for cancelled ;. I asked them to help me transfer my tickets were not valid but were fake has Thank you on things... Say the least fields [ I ] = this ; that 's more than 100 % of event. Every hour up until the showtime on December 30th, 2022 in every!... Relax while we do n't consider those comparable `` valid but were fake has rewarded... Never authorized my card to be charged without permission. on the sale of a 100. Virtual credit card and proceed without worries have of being granted your is! With StubHub their rights and requests granted your refund is if you ca n't just cancel the ticket willy-nilly either!

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