Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. Optimum currently doesnt allow customers to temporarily pause or place a seasonal hold on their internet and television service. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Home. First, we provide paid placements to advertisers to present their offers. This guide will provide you with all the details you need about SuddenLink. Attach the prepaid shipping label to the return kit. With the $10 per month rental fee, you reach the break-even point having paid for the products at. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. Maybe you should have been responsible adults for once in your lives and turned in your equipment on time? Terrell (1) Tyler (2) Victoria (1) Willis (1) 1-866-347-4784. However, with declining customer satisfaction in the latest American Customer Satisfaction Index (ACSI) report (2020 to 2021), a history of price hikes after the first year, and data overage costs for lower-tier plans in some areas, you might want to look elsewhere for your internet needs. YP advertisers receive higher placement in the default ordering of search results and may appear in sponsored listings on the top, side, or bottom of the search results page. Its a trip to the moon, a ticket to Mars, a bird's eye view of the Earth. Very sneaky and not client oriented. The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. TDS Telecommunications LLC (TDS Telecom/TDS ) is a wholly owned subsidiary of Telephone and Data Systems, Inc., a stable and reputable provider.Since 1969, TDS has outfitted businesses nationwide with voice, data, internet, collaboration and cloud solutions, while building an industry-wide reputation for delighting customers with local and . Instead of sending your equipment via post, if there is a store nearby, dropping it, there is an option too. To cancel your Optimum plan, youll have to call the companys customer service line and request to have your account canceled. That is not right! Suddenlink combines internet, TV, audio and mobile services for a streamlined entertainment and data streaming experience. Advertising. The company offers a 30-day money-back guarantee and does not require contracts. They got more done in a few weeks than I did in over two years. The compensation we receive for those placements affects how and where advertisers offers appear on the site. Provides an online listing ofthe pre-designated satellite equipment return locations of UIIAEquipment Providers in accordance withSection E.1.b. 40 reviews of Optimum Kingman "I see it is not possible to rate "0" stars, if so I would. Suddenlink is scamming people! Copyright 2014 - 2023 Search4Stores.com. Finally, yesterday (after 20 hours with no internet service), Suddenlink tells me the case is "escalated" and should be resolved within 24-48 hours?!?! I called and once again they said, ""Oops, I'll take that charge off right now." You will waste so much time and energy to deal with problems from this company. Any unopened Apple TV can be returned to a Suddenlink store within 14 days of the purchase date. Find way to . Get directions. Sounds REALLY selfish and immature to me. Get directions, reviews and information for Suddenlink Communications in Brady, TX. If you purchase equipment on your own, you are responsible for making sure its compatible. Unsubscribe easily. Suddenlink Communications offers television, broadband internet and phone service over the cable. Enter ZIP code or city, state as well. Thank you for your feedback. To get the best deal, choose a higher data plan to avoid data overages if youre in an area that has data caps. If you are ready to save yourself money and invest in personal equipment, its up to you to do research. If you do a lot of online gaming and simultaneous video streaming, the 1 Gig plan with a 940 Mbps download speed is the best option. There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). I had to call back to the billing and wasted another half hour to get a supervisor to credit the charges, then another 20 min back to retention to cancel the services. They also that they were increasing the speed at no cost to customers then two months my monthy rate for enternet service ONLY is at 70.00 . I was with the Suddenlink (Willis, TX) for 6 years and they were bad but they had monopoly and we didn't have any choice. Optimum Store Locator. Its location on this page may change next time you visit. Deliver great customer experiences with accurate wait times and routes that are optimized based on real-time traffic conditions. Phone number to dial 877-694-9474. They then notified me that I will be charged the equipment fee. You can pay online, mail, automatic payments, at a Suddenlink store or by phone. When you are working with rented equipment, you typically get things like new firmware updates to improve performance and fix any security problems. 1.Build maps experiences throughout the world. Unfortunately, Optimum doesnt currently offer seasonal holds. Everyone is very nice in person or on the phone. Thanks! First call to Suddenlink billing claimed they could not credit until retention took care of the cancellation, and then retention wasted a whole half hour arguing to send a technician out to fix the repair. Share your photos and videos with others to prove the truth of your words. So on July 5th that's what we did and there was no internet provided. Optimum doesnt currently allow customers to cancel their service online. Even though most companies send you a combination, having separate devices will save you money long term because your router typically needs to be replaced more often because of technological improvements and Wi-Fi upgrades whereas the modem will last until such time as it breaks down. Return to Nav. Contact a location near you for products or services. These factors are similar to those you might use to determine which business to select from a local Yellow Pages directory, including proximity to where you are searching, expertise in the specific services or products you need, and comprehensive business information to help evaluate a business's suitability for you. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). This compensation may impact how, where and in what order products appear. I was having problems with the company for months. Got a question about this activity? into your contract. If we send you a return kit. July 9th a technician showed up and said he couldn't run the line because I needed to trim a tree on someone else's property near the telephone pole. BTW I have a Sudden link modem like this one for sale $50 + shipping It is a scamanyone that this happened to needs to report it to the FCC, Suddenlink's Corporate Office - Altice, and even the AG's office in your statethis is a total scam. Ask us about our "no box or no label" and Group Ship programs. Equipment Providers can manage their satellite locations within the Equipment Return Location Directory (ERLD) by logging in with their UIIA credentials from the home page of the ERLD directory. It offers 99% nationwide coverage, and you can cancel at any time. Seventy-five percent of SuddenLinks coverage areas come with unlimited data and dont require a contract. My rate kept increasing. Ari Howard 3 min read. Do I need both? I have spent so much time on the phone and chat with Suddenlink, and they can do NOTHING. Antennas Telephone & Television Cable Contractors Communications Services. Thanks & Welcome to the Forbes Home Improvement Community! Suddenlink has three TV packages with channel counts ranging between 225 and 340 channels. Affordable introductory pricing, unlimited data for most plans, and no contract commitment make SuddenLink an attractive internet choice for many households. Their service is TERRIBLE. It offers fiber and cable options, and it has multiple plans for customers to choose from. Commissions do not affect our editors' opinions or evaluations. Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. Please note that any changes will become effective 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers. Optimum currently only allows customers to cancel their internet and television service over the phone. There are many ways to pay your bill. Save your time and money. Should I rent a router/modem from Suddenlink? By using this website you agree. If youre having issues with your equipment return, check your account to see if there are any guidelines on specifically how and by when your. A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. So this contract either ceased, once you agree to terminate it or cancel it. *Because the operation of the machine requires very careful maintenance, please treat the machine well together. . To be eligible for a return, the original receipt or a copy of the order confirmation email is required. Information provided on Forbes Home is for educational purposes only. Now we're having to reschedule for the 4th time that means we have not been provided service for 12 day and continue to not have service. Call center hours Mon-Fri 7am-5pm PST. Say "Home" or press 1. Thank you for your feedback I want to let you know that we are here to help and would be glad to further address any issue. (But you still wont own them!) Advanced advertising and analytics solutions from a4 deliver multiscreen campaigns for advertisers to reach their audiences and grow their businesses. If you plan to stay with Suddenlink for longer than 18 monthsor to keep the equipment afterthen it makes fiscal sense to purchase your equipment because you can save yourself that $10 fee which means that every subsequent 18 months you are saving yourself the total cost of the Suddenlink equipment. It's a horrible company. Ask us on live chat! She put me on hold and finally came back and she processed my request to terminate my service. Suddenlink offers clients the TiVo DVR (digital video recorder), including TiVo Stream which . In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. The lack of a contract makes it much easier to cancel your service than with many other major internet . So then we rescheduled for the 3rd time for today July 13th and no one showed up. Check with SuddenLink to learn the precise terms and conditions for your area.

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