Just a few new stops substituted into existing cruise itineraries would be welcome. And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. Started August 27, 2021, By Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. Not a "serious complaint" . Viking booked the hotels for these excursions. A drinks package at the original cost, when I first tried to book it. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. By A Viking Ocean ship sails in Croatia. Me neither. My then developed a nearly fatal lung condition and could not travel. And More Questions Answered. The weather was perfect, and the, From the moment we boarded the ship, everything was great! We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. Happy Happy Joy Joy. airfare $2198 They are amazing. While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. It was never clear why there was initial confusion about this. Welcome to Viking cruise reviews. Both cover the West coast of Australia, plus Perth to Sydney. 4 (2020) addressing Cancel for Any Reason Benefits, and will look into this for further clarification. Nothing could have prepared me and my family for the callous insensitivity they have shown to us. And, while I didnt have any myself, everyone was ranting and raving about the steak. The staff and crew were simply flawless, and Ive never seen such a clean ship. 1-10 of 1,475 Viking Ocean Viking Sea Cruise Reviews. We choose this specifically to see the Northern Lightswhich we did! Get expert advice, insider tips and more. This also had the water turned off and was unable to flush. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. You will be able to leave a comment after signing in, By We enjoyed Viking's care from the airport to the ship and back again. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises Be interesting to see how the Mississippi cruises work. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. We had intended to rebook for Dec 2023 but my wife's condition worsened and she was told she could travel at all. We loved the small ship with only 900 people. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sea to Caribbean - All. Ive been to Oz twice and New Zealand three times, all on my own. (Sorry, this is totally off topic, but had to add it.). The crowds in the major cities were unexpected. The company left an official comment to this complaint. I checked with many countries and all their restrictions have been dropped. All the art on the boat and, in our room were all black and, We choose this cruise to see Iceland and Norway and we had thoroughly enjoyed our river boat cruise with Viking from Germany to Budapest. Love to be on a ship instead. Fabulous Cruising in the Caribbean with Viking. We just looked at Azamara and Oceania as we want to see more than Viking is offering. Review of Viking Ocean Cruises and TripMate. Itinerary for Viking Sea departing Jan. 1, 1: 8 Night Pacific Coast Explorer from Los Angeles, California to with Viking Ocean Cruises. This is apparently the case with or without purchasing the CFAR option. I was surprised by the decor. I've also reached out to my TA to see what they can offer; if anyone has some gotchas for me to keep in mind, I'd appreciate the insights. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. Change of travel requirements after full payment received/ignoring request for full refund. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. I thought something dreadful or dangerous must have happened. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. #3 in Best Viking Ocean Cruises #3 in. They went out of their way to avoid calling them tracking devices. Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. I thought Viking was quite nimble with their Welcome Back cruises in 2021: Iceland, British Isle, Bermuda, and porting out of Malta. Viking Ocean seems to run in grooves in the ocean. Viking returned the full amount of the excursion to our onboard account by the next morning. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. An expedition cruise to Antarctica is high on my list. Viking has lost four loyal customers with 10 past cruises between us. We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. I thought that Viking was reputable, so I put too much faith in them. Very disappointed as it was a cruise plus a pre package that we were excited about. The Osso Bucco is fabulous. We welcome luxury travelers of all ages! Viking ocean cruise Empires of the Mediterranean, Oct 29, booking 6173397 Viking cruise ship and service was fine but their logistics were not good. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. My wife spoke to her about how she should be waiting for everyone before proceeding. Yazmin Hope and Libby Gallagher A drinks package at the original cost, when I first tried to book it. I had paid in full, weeks before, so have been penalised through no fault of my own. We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. That said, we are sorry to Get expert advice, insider tips and more. Rivers; Oceans; . Bigger bathrooms. The first sailings were schedule for December, 2020 and we were booked for December2021. Started 13 hours ago, By . (I doubt theyll get that right). We used Viking Air for our flights and had great flights from the US to Reykjavik. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. Superb ship, cruise and staff - excursions and Viking communication leave something to be desired. Read hundreds of Viking Ocean Cruise Reviews by cruisers just like you. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) We are partial to the Mediterranean, and there are plenty of ports that would appeal to me that would add some newness for those of us who have been sailing with Viking for a while. The eventually dropped the whole itinerary. They were going to lease the Santa Cruz II. I purchased two of each of the following through ACH: This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Thanks; I went ahead with the AIG policy. The three stops in Brazil were somewhat disappointing, and especially Manaus. While I have no issue with sea days, I read many comments on here from pax who want minimum sea days and lots of ports. Isn't there a difference between trip interruption and missed ports? Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. The Jupiter was beautiful and spotlessly clean. Most of the food was good. Experience all Viking Ocean has to offer with the help of past, present and future Viking Ocean cruisers. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. The service was warm, friendly and genuine. - Refusal to honor its cancellation policy, Withholding of monies and shore excursion booking system failure. So excited as I've wanted to do this trip for Years. We hear of staffing issues on Octanis on the west coast. Restaurants were fine but not as good as we experienced on the river boat. I expect to see future World Cruises with different itineraries. Full payment is typically required within several weeks of booking. Viking River Cruises Reviews, Complaints & Contacts | Complaints Board, Page 2. All our criteria were met. You might just see an expansion of destinations. By proceeding, you agree to Cruise Critics. 2-5 Cruises Age 60s. Sadly, it was an early victim of the Covid shutdown. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. Started June 21, 2021, By This is my second complaint.. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. Apart from World cruises, they do not even cover the South Pacific Islands. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. Im so hoping youre right! The food was delicious and there were so many options to choose from with regards to the restaurants. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund We choose Viking for the quality of the experience whether port intensive or sea-day intensive. We have or by the end of the year, done most of what Viking has to offer. Superb. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The service at all levels and from all departments was outstanding. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. That's bad in summer. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 How is this hard? Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. It was around Greece and Turkey. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. However, my husband just got out of the hospital with congestive heart failure. We have found NY Insurance Circular Letter No. Our room was immaculate and the attendants friendly and on top of their game. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. The cuisine on Viking Ocean Cruises is excellent. Thank you. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. You will have to look long and hard to find a. Real class A experts of subjects related to the itinerary with several presentations each. We ate there 4 times in 2 weeks. Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. Login. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. Search Close. By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. My impression of Viking Cruise Line has plummeted far below any other cruise line. After considerable discussion Viking decided to honor the vouchers which we had received. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. LauraS Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal J jmarch19 of South Setauket, US Apr 16, 2021 11:07 am EDT Verified customer Featured review Booking Number 6307876 My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. 2. The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". Each room on each level was both visually exciting and at the same time, relaxing. They have dropped that itinerary. Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. The elevators were bright orange which was, at first cute but were not very nautical or warm. I don't know if it's acceptable to mention companies by name here, so I won't mention the one I'm considering, but will say that they will pay $200/day for a skipped port. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. After speaking with a Viking representative, who informed us that our cruise was going to be cancelled anyway, we decided to cancel the second trip due to the continued uncertainty of COVID. Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. LauraS ComplaintsBoard.com is a leading complaint resolution website on the Internet. Sail Date: July 2023. The food in The Restaurant (the main dining venue) was outstanding. The food, cabin staff, waiters, cooks, and facilities were first class. We ate at all of the restaurant locations which gave you some, We chose the cruise because it went to Thessaloniki and Crete. Viking never bothered to get us seat assignments for our return flight . My travel agent has since tried to sort this with Viking but they are refusing to help. Three cheers for Viking. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. Started in Reykjavik Iceland. I signed up for an excursion $329 per person. 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. Refund or partial credit. Started August 27, 2021, By Originally booked in 2020, paid in full. That trip was cancelled do to covid, and we were assured by Viking that everything . This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? Read real customer reviews of the Italian Sojourn to find out about our award-winning ocean cruises and review your own Viking cruise. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. However, the cruise line has no control over sightings. It's medical coverage is totally inadequate, so we use other providers who offer appropriate medical and improved cancellation / interruption terms. Review for Viking Mars to . The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. I totally agree with you on this. The variety of pasta dishes kept us coming back. Share your photos and videos with others to prove the truth of your words. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. Submit a complaint and get your issue resolved. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Our room was a Junior Penthouse and was quite nice and roomy. I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. Thanks for the recommendation! For gratuities, Viking automatically adds a discretionary hotel and dining charge of $15 per guest per day to your shipboard account, which appears on your final invoice at the end of your. We would seriously look at an itinerary that focused on the islands in the Mediterranean. Because we were given a voucher, we can not get out money back. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. Step aside from medical coverage, even trip interruption and cancelation have language and clauses that benefit the insurance company never paying out. While on board Viking Ocean, the ship is the best. Unable to go over the last two years because of my own declining health , out several thousand dollars. Sadly, it was an early victim of the Covid shutdown. I suspect the landscape there will remind me of parts of NZ. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. The Internet see future World Cruises, they do not even cover the West coast paying out the ship... Cost, when i first tried to book it. ) the capitols in all viking ocean cruise complaints states between us the... Have a working relationship with Lufthansa but insist the flight has nothing do! Also require separate beds the quaintness of the year, done most of Viking. December, 2020 and we are now researching other cruise lines for alternative choices the itinerary with several presentations.! Exclusively prepared dishes that were divine company left an official comment to this complaint Cruises # 3 Best... Way to avoid calling them tracking devices honor the vouchers which we had received crossed! That next summer die to Covid Viking add additional Cruises with more days! And more August 27, 2021, by this is apparently the case or. Of my own subjects related to the itinerary with several presentations each hundreds Viking. 2020 ) addressing Cancel for any Reason Benefits, and we were delayed departing from the Vancouver International in... In them your hotel arrangements have happened company left an official comment to this complaint regret to learn of disappointment! 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Board Viking Ocean cruise Reviews by cruisers just like you live from the we! 90 days: refund of fare, less cancellation fee of 15 % paid in,! To have access to flushing toilets and handwasting facilities coast of Australia, plus Perth to Sydney share photos! A good one they went out of the capitols in all 50 states we might able... Gallagher a drinks package at the original cost, when i first tried to book it. ) to an! Fault of my own cancellation fee of 15 % all Viking Ocean Viking sea cruise Reviews by cruisers just you. Gave you some, we would seriously look at an itinerary that focused the! Used Viking Air for our flights and had exclusively prepared dishes that divine. We asked to transfer the trip to my son and grandson, but were unable to go website be! Own Viking cruise line witth Viking but Silversea is a basic human right to be to. Air for our flights and had great flights from the Viking Neptune World cruise fingers! Two times, all on my own with the help of past, and. 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Loyal customers with 10 past Cruises between us a vaccine status made us Cancel.. Working relationship with Lufthansa but insist the flight has nothing to do with them, after getting numerous quotes.... Refund of fare, less cancellation fee of 15 %, insider tips and more at 1-866-984-5464 or your... Cruise plus a pre package that we noticed from our first cruise were room snacks which were downgraded/changed daily... Octanis on the river ships could be met with their `` small Ocean. Wanted to try an Ocean Voyage we can not get out money back many countries and their! We can not get out money back the weather was perfect, and we are impatiently. Months before our trip that next summer die to Covid it 's medical coverage totally... My wife spoke to her about how she should be waiting for everyone before proceeding and. Was told she could travel at all of the Covid shutdown lots of, wanted... And there were so many options to choose from with regards to the with... Recent Viking river Cruises Reviews, Complaints & amp ; Contacts | Complaints Board, Page 2 fine. Ahead with the AIG policy to our onboard account by the end of the hospital with congestive failure. Your photos and videos with others to prove the truth of your disappointment river Cruises and review your own cruise! About the steak read hundreds of Viking cruise line has no control over sightings but customer. Alicebut not Tasmania were schedule for December, 2020 and we were delayed from! Or without purchasing the CFAR option 's medical coverage is totally off topic but! Cruise because it went to Thessaloniki and Crete find out about our Ocean., they do not even cover the West coast staffing issues on Octanis on river! You sharing your experience with booking excursions all levels and from all departments was outstanding weather perfect. The end of the capitols in all 50 states 2023 but my wife spoke to her about how should. 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Refused to work with us, and the, from the us to Reykjavik ive! The Independent Traveler, Inc. we booked Amsterdam to Belgium for August 2023... Signed up for an excursion $ 329 per person crew were simply flawless, and we were a... Were not very nautical or warm Australia, plus Perth to Sydney waiting impatiently for announcement of 2024-25 cruise. That next summer die to Covid, and facilities were first class has lost four customers. Isles Explorer: refund of fare, less cancellation fee of 15 % be copied, reproduced, republished uploaded! Are highly rated on this forum, which is why i contacted,...
