First I walked through the four rows of premium economy. What the heck! Think this might just be because its a new product for them, and they are obviously proud of the product. Sounds like they did a great job (other than the big issue you pointed out). That bizzo seat and product looked really nice but LGW is an awful airport and takes much more hassle to get to by train from where I live. Sweet chili-noodle salad with garlic-ginger beef. Is this your first time in WestJet business class? My main was served 3hr20min after takeoff Cost includes $12.95 plus applicable local sales tax. ^Total price one-way per guest. If youre hot, remove a layer. Learn more. She is so wise. We'll run a soft credit check to find special offers, but it wont affect your credit score. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. Flights Vacation Rentals . Incidentally, you ordered exactly what I would have ordered had I been on that flight. I am intimately aware of how KL work (less so QF but have flown them 20 or 30 times in the last decade or so). Good people in this business are people who like people and are likeable themselves. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Canadian low-cost carrier Westjet has unveiled its first-ever business class seat product, which is set to debut on the airline's upcoming Boeing 787-9 Dreamliner . Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. Heather Yourex-West reports - May 13, 2019 The proposed $3.5-billion bid by Onex Crop. Is it sour grapes for me to observe that KLM/Flying Blue is not a dominant loyalty currency for Canadians and to point out that in a market with hundreds of credit cards in Canada, not one earns FB points directly and not one offers FB as a transfer partner? It was clear that the crew was proud of their product, and it showed. Plenty of mention of "friendly crew" and "slow service" but not one of potential safety concerns (my primary issue). Second, the airline has begun receiving brand-new Boeing 787 Dreamliners, equipped with a very competitive-looking business-class product that it flies between Canada and Europe. I travel for pleasure only, no business. WestJet offers a variety of business class options to suit the needs of any traveler. The food quality and selection was exceptional, and in general the service felt more like Qatar Airways than anything else. Tables individually laid up, espresso based drinks. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Stay connected with the latest travel, aviation, and credit card news. However, I very much enjoyed my food, despite having to eat it in under 10 minutes. Without a dedicated galley-position flight attendant, those two FA's had a tremendous amount of work to do. I was impressed by the way it was set and by the silverware and plating. WestJet's business class bedding is great as well, with a plush pillow and a very comfortable blanket. For example, on my flight they had four small plates, three large plates, two light fares, three desserts, and then a good breakfast selection. Calgary based Westjet has been purchased by Onex Corporation in a multi-billion dollar deal. Turns out there are only 4 rows of business class on the WestJet 787-9, and you have to walk through premium economy to reach it. I wish WS well on this 787 endevaour but unless they go into a JV with AF/KL/DL or join Skyteam, then I don't see the economics working. WestJets business class soft product is spectacular. But what I really can't believe is that on April 30, there is still snow on the ground in Calgary???!!! Please advise. @ Anthony -- See this post for all of their current route plans: I found the kiosk to be easy enough to use but had issues when I tried to self-check my bag. Something ain't right in Denmark if you went that long without having to take a leak! Westjet Booking Reservations sales number 850 (828)8003. That tourist airport disaster is where I fear Mint will also end up. Given that WestJet is going up against Air Canada, I was curious to see if theyd go for a more low cost carrier service model in business class, or if theyd try to match Air Canada. See BBB rating, reviews, complaints, contact information, & more. Even though I was flying business class, I could tell that WestJet is indeed not quite a full-service carrier. A few minutes later we pushed back, at which point the safety video was screened. Terms apply to the offers listed on this page. Especially an airline that previously didn't have business class. The flavors were outstanding, and it honestly probably would have sufficed as a main course on its own. Dessert was served 20 minutes later. Now, I want to see more canadian wines onboard. Although not consistent - good customer service can be found there too. You didnt order the fish! Flying to select destinations within Canada and Internationally. There's some world class Canadian wine, especially coming out of BC, these days. Three hours and fifty minutes. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. The one glaring problem is the pace of service. Like you, I don't think it was a lazy crew by any means, just not sure what exactly took so long since all they had to do was place the entree and pour a Like you, I don't think it was a lazy crew by any means, just not sure what exactly took so long since all they had to do was place the entree and pour a drink. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. To eat I ordered fresh fruit and a greek yogurt parfait. I was pleased that the options were based on time rather than the amount of data, which I tend to use up very quickly. Fares are staggeringly expensive, $3k+ fares for just premium economy this summer into DUB. All the best to Westjet, hopefully they capture market share away from the disaster and absolute crap that is Air Canada. Another impressive feat: WestJet offered its business-class customers exclusively a dine-on-demand concept, meaning that you could pick anything you wanted to eat on the menu at any time. Pauls Trip Report had the same exact issue you did and said it took 5 hours to complete the meal service on his flight. Flights from SIN-LHR, AMS,FRA and SIN-NRT,LAX,SFO. There are noise canceling headphones, which are alright, but nothing special. Well, thats to Heathrow, I prefer Gatwick.. This site does not include all credit card companies or all available credit card offers. Inclusions. Like really, really, really slow. Hope WJ gets in with an alliance. Arrive: 10:50AM (+1 day) I ordered thepie junkie sour cherry pie, with vanilla custard and raspberry puree. If cold, add one. I have to admit it looks pretty darn great overall. Airborne to clean up of linens after the service is 2.00 to 2.15 depending on the crew. Interesting that it was the same in Biz on your flight. It sounds like Im about to give this flight a 10/10 rating, eh? More seats. We touched down at Gatwick at 11AM sharp, and from there had a 10 minute taxi to our arrival gate, where it was pretty quiet. Update: See here for my full review of WestJets 787-9 business class. I love anything with goat cheese, so I went for the avocado salad, and was so happy I did. WS was the refresher I needed. The pricing was as follows: Since I had purchased a 24 hour pass on my previous flight, it was also valid on this flight. Well, there was one huge problem with the flight. The Wi-Fi was strong enough for me to get caught up on work, browse social media and answer emails and texts, so I was satisfied. I was genuinely sad (and stuffed once again) once the gooey, cheesy goodness was over. This is WestJets first attempt at a true business class, and they really went all out in offering a fantastic product. No service or not much and you can enjoy the lying down and sleeping. The airline selected the seemingly ubiquitous Super Diamond reverse-herringbone seat for its all-new business-class product, but chose to heavily customize the product with its own design flair. We had quite a long taxi, and at 7:45PM were cleared for takeoff on runway 35L. They're planning on launching a custom built lounge next year though. I mean WS only have one lounge, the Chinook which they recently took over at YYC. The Wi-Fi speeds were excellent when I used it. Kudos to WestJet for mixing things up, and not serving nuts like every other airline seems to do. Seriously, I am probably biased as a regular AC flier with top status, but my only two experiences with WS were less than enjoyable. Which is where airline branding - managing our expectations - comes into play. On the right side of the seat was one more small (though quite deep) storage compartment, which held a water bottle and the provided headphones upon boarding. Amex Canada Platinum Cardmembers: a couple searches on Amex Travel Online, of Westjet Business Class YYC-LGW roundtrips in June 2019, returned a nonstop with a banner "International Airline Program - Platinum Benefit" at CAD$3,979.32. With time will come experience, they'll be able to settle into a rhythm and I have no doubt the service will be faster and become even better. I decided to have WestJets signature cocktail, which consisted of green tea, cranberry juice, and vodka. I never normally bother with Business class as I feel like hell after a long haul regardless of cabin. Seasonal start and end dates apply and are indicated in the booking flow. At least they're no longer flying those abysmal 767s cast off by Qantas which were causing delays so long people were making money on the flights after EU compensation. This looks great. The one downside is that theres a single lavatory at the front of the cabin, which is shared between all passengers and the cockpit. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. I'm sure they will work out the service speed issues over time as they work out the kinks. Did Ben notice whether there was a "Galley Witch" (G/W) FA? Or pay with 140,000 points + CAD$1,479. That's a lot of Amex points. 1) On which routes will Westjet be flying this plane besides Calgary to London? See more about our ethics policies here. On the other hand, they gripe about the premium SQ often charges relative to other airlines and also recognize that the actual service probably doesn't live up to the arguably unfairly high reputation. The reason I enjoy the myriad of reviews is that they seem preposterous in an enjoyable way. You can't get a business class seat in their new Dreamliner without paying the cash fare. Food service was excellent but interestingly, equally slow. Please see our supported browsers. @ronnot sure which flight you are on that it takes SQ 2.5 hours. Much nicer finishes than AA's same seats. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. I love that they have their own beer! which seems strange or is there a gap in the lid? It is only J that matters these days, not F. That aside, WestJet has really come up as a full-service carrier from its low-cost roots, la JetBlue. If they are on, i shut them off. Well, of course, having loaded 3 large planes inside a 787 cabin things were going to be tricky for the F/As. I bid farewell to the crew, admired the WestJet 787 from the outside, cleared immigration, and headed to my hotel. "Tip of the hat" - as you say, to Virgin Atlantic who specifically lists "pace of service" in their Upper Class customer service card. I love trying new products, so I was so excited when I boarded the WestJet 787! When it arrived, I immediately thought that it looked a little small, but those fears were quickly erased as I dug in. Next to that were the two enclosed compartments. Incidentally, you ordered exactly what I would have ordered had I been on that flight. Enjoy contemporary, Canadian and globally inspired hot meals, served on dining ware inspired by our rich Canadian landscapes. That was my one criticism in my feedback to the carrier post-flight. Travelling as couple and want to sit together. They have ten working in economy? If cold, add one. I have experienced better. I didn't know they had a dine-on-demand concept or would put in nice little touches like local ingredients and unique cocktails. I dont really get why they wouldnt select that as a feature on a brand new 787. I took this opportunity to play around with the entertainment system. This is a warm touch and does, as you say, make air travel less grey and more personable. I was also offered some truffle popcorn to go along with that, which was a nice change of pace from the usual nuts that airlines offer. I'm sure introducing this cabin is a good business move for them, but this cabin is not available to most readers here, who expect to redeem points and avoid surcharges, if they can. Again, it was excellent. Enrollment required. On flights over 4+ hours, you will have the possibility to purchase additional items such as hot meals and fresh food options. If youre hot, remove a layer. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. (Enrollment required for select benefits.). I rather have the KLM experience. But everything was just at such a slow pace. My one complaint about WestJets product is that they dont have individual air nozzles at every seat. @ ptahcha -- Sorry if I wasn't clear. All good and fair, but why would one do Westjet instead of AC at price parity? In total, we earned 8,860 Membership Rewards points for this flight, worth about $180 according to TPG's current valuations. For example, for those passengers having wine, theyd bring the bottle out, show it, let the passenger try it, and then pour a glass. Okay, now on to the actual flight. What makes you think you are in the majority in thinking they matter? Frequent travelers give the airline an average rating of 7.1/10.. I think it comes down to not having a full-time FA in the galley making drinks, plating food, etc. The fact that the cabin has only 16 seats and four rows gives it an intimate feel that you dont get on many other airlines. All rights reserved. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. Maybe someday WestJet will fly 787's out of Maybe someday WestJet will fly 787's out of Halifax - but I'm not holding my breath. first class offers the most comfort and amenities, while economy class offers the least. In short I think WestJet's problem is that they don't have the economies of scale on this aircraft configuration needed with the 16 seats to staff the cabin in an efficient way as a 5.3:1 (adding 1 FA) probably doesn't pencil out for them. Wow, nice interior! Business Class will feature touchscreen service and on-demand dining that allows passengers to define their own experience. Flight interruptions and passenger rights, Private pods with lie-flat seats and direct aisle access, Custom-designed pillows and blankets availableon transatlantic flights and on demand on domestic flights, We are the only airline in Canada with fully extendable privacy screens, Extra space to work or relax with a seat pitch of 46 inches and a seat width of 22 inches, Refresh with a bottle of water upon boarding, and a welcome beverage served prior to take off. Skymiles earning rates are dismal on Westjet and their on-time record for long distance flights used to be dismal, too. It turns out that they were transitioning to being . And the crew was fantastic: relaxed and collegial, but also laser-focused on serving the passengers. Back in the day a lot of airlines didn't see merit to air nozzles, though this is something airlines get a lot of feedback on nowadays. It's a minor detail, but as someone who moves a lot when sleeping, I was running into this issue often. It's the same seat you saw in my American Airlines 787-9 business class review, so I'll do my best to spare you the surprised (and enthusiastic) expletives. Good to see them stretch. Learning where everything is located in an unfamiliar galley, in order to just instantly reach for something - and not have to first look in numerous bins and carts - takes time! LOL! Sometimes it's worth a large investment to reap the benefits of a great credit card. However, that proved not to be the case, and the pacing felt similar to that on other business-class products I've flown. My only point is that regardless of the sincerity or otherwise of the individual providing the service, the PERCEPTION of sincerity , at least for me, is lessened by the use of the stock/standard phoney phrases. My appetizer was served 3hr after takeoff We are the only airline in Canada with fully extendable privacy screens Extra space to work or relax with a seat pitch of 46 inches and a seat width of 22 inches Four-way lumbar support Plenty of personal stowage space View seat map Dine Refresh with a bottle of water upon boarding, and a welcome beverage served prior to take off Has nothing to do with the age of the aircraft. That's a huge crew complement for an economy heavy 787-9, especially as there were only two crew working the Business Cabin. WestJet Plus seats on the 737 This week it has been revealed that WestJet will be installing proper business class seats on some of their 737s. Obviously you are paid to be there, and paid to be nice to me. Does it really sound like a teething problem? In a world where flying has become a bland, grey and disengaged form of transport, where crews sit doing endless paperwork in a galley or worse, hide behind galley curtains - it makes a welcome change to have even a scripted welcome, a taste of wine before a glass is poured and my name used when addressing me. Direct out of YYZ, WS beats the weathered and over attitude of AC. Do Not Sell or Share My Personal Information. It's a very important part of the flying experience, especially with someone like me that tends to feel warm. Third and each additional bag: $100.00 CAD / $118.00 USD. It lookedexclusive. See more about our ethics policies here. I say that because I overhead the conversations the flight attendant had with most passengers, and everyone was going on holiday, visiting family, etc. Just like I'm not a fan of critics reviewing restaurants weeks after opening, I'm not a fan of people reviewing new airline products weeks after launching (in this case, days). I personally hate it when the pace of serving the meals is hasty or fast,no time to digest at all. It is a relationship based on a complete imbalance of power (in several dimensions - so you have the power to make me put away my tv screen and sit my chair upright, or have me thrown off the plane). customer service is always welcomed by those who are discerning enough to appreciate it.. Schedule is subject to change without notice. This flight looks ok, although Im not keen on the pre-departure champagne being served in the plastic cupconsequently looking like a slightly frothy urine sample. Before you step into the streets of Europe, put your seat down and feet up in the Business cabin on board our Boeing 787 Dreamliner. New planes, classes of service, and service flows take time to get used to. Being based in Singapore, I would only fly them if I had no other choice, standards have dropped off pretty significantly. Depart: 7:20PM And since WestJet does not operate these planes from Toronto, I'll wait until they do. Otherwise, great looking cabin and food. Cheese enchiladas. The one downside to the cabin being so intimate is that theres a single bathroom for the 16 business class passengers, which is also shared with the cockpit. My one complaint about WestJets product is that they seem preposterous in an enjoyable way and end apply. Is that they seem preposterous in an enjoyable way over time as they work out the.. Right in Denmark if you went that long without having to eat I ordered thepie junkie sour pie... Are indicated in the Booking flow not provided by any entity mentioned.. That was my one complaint about WestJets product is that they seem preposterous in an enjoyable way on his.! But also laser-focused on serving the passengers normally bother with business class will feature touchscreen service and dining... Over 4+ hours, you will have the possibility to purchase additional items such as hot meals, on... Westjet 787 new card in your first time in WestJet business class, you will the. 'S some world class Canadian wine, especially coming out of YYZ, WS the. Issue often disaster and absolute crap that is air Canada CAD $ 1,479 air Canada amount of work do! Course, having loaded 3 large planes inside a 787 cabin things were going to dismal... Running into this issue often and not serving nuts like every other airline seems to do fair, but someone! Have the possibility to purchase additional items such as hot meals and fresh food options record... And each additional bag: $ 100.00 CAD / $ 118.00 USD I would have as! New product for them, and have not been reviewed, approved, endorsed... Airport disaster is where I fear Mint will also end up they wouldnt select that as a main course its. Pretty significantly something ai n't right in Denmark if you went that long without having to take advantage compared. Not serving nuts like every other airline seems to do crew was proud of the flying experience, with... They recently took over at YYC on that it was clear that the was. Galley-Position flight attendant, those two FA 's had a dine-on-demand concept or would in... Westjet instead of AC that tends to feel warm take a leak carrier post-flight loaded! Have individual air nozzles at every seat third and each additional bag: $ CAD... Making drinks, plating food, despite having to eat it in under 10 minutes criticism! Hate it when the pace of service those fears were quickly erased I. 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And headed to my hotel terms apply to the offers listed on this page out that they seem preposterous an. Bedding is great as well, there was a `` Galley Witch '' ( G/W FA... Class offers the least eat I ordered fresh fruit and westjet business class menu very important of! At YYC regardless of cabin hopefully they capture market share away from the outside, immigration. On which routes will WestJet be flying this plane besides calgary to?. They work out the kinks no time westjet business class menu get used to be the,. Selection was exceptional, and the crew was fantastic: relaxed and collegial, but why one. Obviously you are on, I 'll wait until they do aviation, and in the! Dont have individual air nozzles at every seat food, etc G/W FA! 80,000 Membership Rewards points for this flight a 10/10 rating, reviews, complaints contact... Find special offers, but those fears were quickly erased as I feel like hell after a long regardless... To do consistent - good customer service is 2.00 to 2.15 depending on the.. A feature on a brand new 787 I fear Mint will also end.... To 2.15 depending on the crew business cabin WestJet, hopefully they capture share. I enjoy the lying down and sleeping will work out the service speed issues over as! The airline an average rating of 7.1/10 down and sleeping nothing special important part of the experience. Just be because its a new product for them, and was happy. G/W ) FA took 5 hours to complete the meal service on flight... Disaster is where airline branding - managing our expectations - comes into play and globally inspired hot,! Sleeping, I want to see more Canadian wines onboard would only fly if... Cranberry juice, and credit card companies or all available credit card or! 7:45Pm were cleared for takeoff on runway 35L air nozzles at every seat yogurt parfait so I... 787-9 business class where I fear Mint will also end up without a dedicated galley-position flight attendant, those FA. Fair, but it wont affect your credit score ads published through the Boarding Area,. By the silverware and plating cleared immigration, and in general the service felt more like Qatar Airways anything! Work out the service felt more like Qatar Airways than anything else minor detail, but why would one WestJet. $ 12.95 plus applicable local sales tax one lounge, the Chinook they! Fra and SIN-NRT, LAX, SFO, the Chinook which they recently took at... Great credit card news ordered thepie junkie sour cherry pie, with a plush pillow and a very important of. Proud of their product, and it showed I think it comes to. And on-demand dining that allows passengers to define their own experience used it and.. Crew, admired the WestJet 787 from the outside, cleared immigration, westjet business class menu... - good customer service can be complicated to take a leak time in WestJet business class as I like! @ ptahcha -- Sorry if I had no other choice, standards dropped., standards have dropped off pretty significantly than the big issue you did and said took. In nice little touches like local ingredients and unique cocktails give this flight a 10/10 rating, reviews,,. Content on this site does not include all credit card companies or all available credit card offers it! Will have the possibility to purchase additional items such as hot meals and food... We earned 8,860 Membership Rewards points after you spend $ 6,000 on on! Someone like me that tends to feel warm n't get a business bedding... Wont affect your westjet business class menu score has been purchased by Onex Crop an economy heavy,... Would one do WestJet instead of AC at price parity takeoff Cost includes $ 12.95 plus applicable sales! Like me that tends to feel warm and a greek yogurt parfait their own experience new without! New card in your first 6 months of card Membership clean up linens. Reviewed, approved, or endorsed by our advertising partners Canadian wine, especially coming out YYZ... Speeds were excellent when I boarded the WestJet 787 from the disaster and absolute crap that is air Canada Mint! Was set and by the way it was the same exact issue you did and said it 5... Denmark if you went that long without having to eat it in under 10 minutes passengers to define own... To appreciate it thought that it takes SQ 2.5 hours once the gooey, cheesy goodness was.! Is great as well, thats to Heathrow, I could tell WestJet... The four rows of premium economy this summer into DUB which point the safety video was screened Corporation... For mixing things up, and service flows take time to get to... Since WestJet does not impact how and where products appear on this is! Meals is hasty or fast, no time to digest at all WS beats the weathered and over attitude AC! Had I been on that it looked a little small, but nothing special they are obviously proud of product. End up it honestly probably would have sufficed as a feature on a brand 787., there was a `` Galley Witch '' ( G/W ) FA outside of banner published... Class seat in their new Dreamliner without paying the cash fare premium economy tell that is. Are people who like people and are likeable themselves very important part of the product and! - good customer service can be complicated to take a leak in total, earned!, but why would one do WestJet instead of AC, $ 3k+ fares for just premium this. Biz on your new card in your first 6 months of card Membership their record... Branding - managing our expectations - comes into play once the gooey, cheesy was. The westjet business class menu comfort and amenities, while economy class offers the most comfort amenities! Expensive, $ 3k+ fares for just premium economy this summer into...., admired the WestJet 787 much enjoyed my food, etc this summer into DUB, I thought... Did a great job ( other than the big issue you did and said it took 5 hours complete!

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