Balance is always incorrect by a very large amount over 10 in most cases. Give us a call now, sit back and let us do the work. At last I have had my third smart metre fitted one week ago looking forward to being able to monitor my electric usage after so many failures. We're working on a feature that'll show you your realtime usage & balance and we'll be releasing this asap In the meantime, pls could you check you're using the latest version, this'll help stop the payment problems you're having ^Kirst. Can tattoo be removed permanently by laser? Find out more about the Warm Home Discount. bill, Help to pay energy or service in. If a bill is not yet due we will use the meter reading to make sure your next bill reflects your consumption. Download our new app and you can see how much energy youre using in pounds and pence. Unlike so many of the others, this one does exactly what I want no more and no less with a minimum of fuss and no frustrating workarounds to make it fit my requirements. The only things I use is entering my readings, seeing the list of past readings, and looking at the graph of my usage over the past year. You're welcome to reply safely to that message and we'll work on processing the read. Once you start entering readings, your usage, costs and savings are calculated and displayed in easy to visualise graphs. About Us. If you require further help setting up SmartThings Energy contact the SmartThings team at support@smartthings.co.uk or via web chat here. for landlords, businesses and professionalsSUPPORT Please use the link to my support page from the AppStore page or from the app itself (or simply go to http://grahamhaley.co.uk/meters/.Alternatively, contact me directly via my support pages and you will get a quick response. I am really regretting my decision and feel BG were extremely deceitful in their plan. Move it closer to your electricity meter. The current offering of an IHD and CAD combined is 69.99 with versions for SMETS 2, SMETS 1 where migrated to DCC or where you have the Secure Liberty 100 SMETS 1 meters.. Your supply end date will be the date you've asked your new supplier to start providing your energy. Energy terms & conditions; . You can make the choice of saving on your energy bills or using your energy in the right way.This app will only work if you have a British Gas smart energy monitor. Choose from Broadband, Fibre or Fibre Plus. How often you submit readings will also depend on how youve chosen to pay your bills. safety advice, Ways to Get in touch with British Gas with for any number of queries. If weve estimated your bill, itll be because we didnt get a meter reading for that period. Hi Michael,sorry to hear you're not a fan of our app, it sounds like we've got some work to do to change this! The new app's 'Billing' feature lets you take care of your energy bills in a few taps, with the option to pay by card, Google Pay or Apple Pay. drainage, Manage my a bill or statement, Set up & team can help. moving business premises, Updates on Get the highly rated My SSE Energy Services app. Editor, Marcus Herbert. Number/link. When you move into a new home, you need to make sure that youve done the following: If youre moving in or moving out, you can call British gas on 0333 202 9816 to get your opening/closing meter readings in place. Click on 'My account' to gain access and youll be able to submit meter readings, view your bills and switch tariffs. I have no idea what the figures in Current section show (all sort of smart statistics with delta symbols, but with no explanation or tooltip to look at, I guess Ill never learn what they are).The bottom line, smart app, does its job, the author is good at coding, but he needs to hire a good UX specialist to completely redesign all menus to make the whole thing make more sense, so to speak. The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. contact. The number of kWh is then be multiplied by the price per kilowatt hour as detailed on your gas bill. Calorific values vary and the figure quoted on your bill (eg 39.5 megajoules per cubic metre (MJ/m)) will be an average of the gas supplied to your property (the regulations explain how this is calculated). Its your energy-saving app Got a smart meter? Just to let you know we sent you a message earlier today asking for a meter reading from our other number. The gas meter in your pictures looks remarkably the same as the ones here. - Add multiple meters to your profile. you're moving business premises, National Grid - electricity emergencies and It is really useful if you live in the UK and want to keep close tabs on the costs of your energy consumption. The Company. Customer Service. Discover more energy saving tips here: http:/. business, Business Always remember anyone can post on the MSE forums, so it can be very different from our opinion. You can request an update to a SMETS2 meter to fix the problem, however, these compatibility issues are due to be fixed in the near future. British Gas British Gas encourages customers to send readings automatically via a smart meter. If you want to switch to another tariff within British Gas or you want to switch to British Gas, then there are a number of ways in which you can do this. In order to get your new gas card, follow the below steps: If youd like to call British Gas regarding a recent bill or making changes to your account, youre in the right place. . If the problem is with your IHD, the first thing to check is the battery levels. Dubai (/ d u b a /, doo-BY; Arabic: , romanized: Dubayy, IPA: , Gulf Arabic pronunciation: ) is the most populous city in the United Arab Emirates (UAE) and the capital of the Emirate of Dubai, the most populated of the 7 emirates of the United Arab Emirates. If your meter measures in cubic metres (m3), take the amount of gas used, shown with 'm' on the front of your bill. If you would like to speak to a human, you can still call British Gas customer service directly and submit your meter readings over the phone. You can call their Pay as you go enquiries line which is open Monday to Friday 9am to . You have rejected additional cookies. Boiler on the blink? Remember, the more often you send us your readings, the more accurate your energy bills will be. credits & refunds, Financial Need more help with your meter? If weve estimated your bill, itll be because we didnt get a meter reading for that period. You can find the SSD on your welcome letter. You may also have a standing charge or one price for the first X number of units and a lower price for the remaining units. these uncertain times. You should start getting bills with accurate readings in a few days. Weve a full supplier-by-supplier breakdown below. We are constantly evolving our services, using our core capabilities to meet the changing needs of the market and our clients. Love the app! We also use cookies set by other sites to help us deliver content from their services. The running total is always out by a mile and randomly in the middle of transactions connectivity drops out and the whole thing crashes. A problem for another day, but glad it worked for you too! Whats more, you can sign up for British Gas Rewards and enjoy exclusive member benefits, from discounts to prizes. It's very stressful, especially during the winter months and with working from home. However, for most users, tariffs operate in the same way as a traditional . Go to our British Gas residential website for submitting meter readings. How nice to find such a useful and well put together app. I managed to set mine up without consulting the help section, but theres a very detailed and comprehensive (not to mention comprehensible) user guide and more info on the authors website. Ferris 0. Wish there was an auto top up feature though! This meter reading is 12345. My friend downloaded this app on my suggestion after he thought his water bill was too high and it turned out he had a leak. since Mid Feb. Heating & hot water systems, using renewable technologies, for industrial & If your meter is difficult to access then we might be able to move the meter for you. Energy regulator launches British Gas investigation over prepayment meters Read more The chief executive of the energy regulator, Ofgem, yesterday condemned the practice of forcibly entering . If you experience issues with your wi-fi connection, you should contact your internet provider directly. KEY FEATURES. business, Help It's the simplest way to manage your energy. of your bill, Tell us This should reset the connection and you will see the message: "your smart meter is now paired" on . Once you start entering readings, your usage, costs and savings are calculated and displayed in easy to visualise graphs.KEY FEATURES - Monitor up to five separate meters, e.g. What they missed off was that by switching to a smart meter means if my credit runs out I can be cut off. The inaccurate readings are attributed to the energy meters design, together with the increasing use of modern (often energy-efficient) switching devices. You will first need to provide your name, email address and customer reference number. Its author has a logical mind and has created something that is easy to set up and easy to use. If your supplier is unable to do this for any reason then you may want to take the reading yourself and provide this to the supplier. If you dont have one, registerfor one today. Get a Smart meter at no extra cost and say goodbye to manually submitting your meter readings. business energy, Leave British Gas Did you know that with a smart meter you may never have to submit a meter reading again! And if youre moving home, you can use our online service to get the ball rolling and transfer our services to your new home. Naturally, as the digital word expands, most switching within the gas and electricity industry is now done online, but if you prefer speaking to someone directly, then British Gas do have a sales department which you can call through to. Questions about reading your gas meter or complaints about billing should firstly be directed to the supplier concerned. - Book an annual boiler service*. Plus the app doesnt work so I am not sure how I am meant to monitor the useage in detail as they sold it to me. Here, the electricity being consumed no longer has a perfect waveform, instead it acquires an erratic pattern. Im not one to usually leave reviews, especially bad ones but the app and website is really poor and clearly needs fixing. my meter, Submit a The developer, British Gas, indicated that the apps privacy practices may include handling of data as described below. Let's face it: paying a bill isn't fun. Broadband & Phone. and the app . Meter readings are important because they enable us to provide you with an accurate bill based on the energy you have used. The conversion factor from cubic feet to cubic metres is 0.0283 therefore: 1 cubic foot = 0.0283 cubic metres. For quick help and advice, why not try live chat. The developer will be required to provide privacy details when they submit their next app update. It is important to note that on both types of meters, the hands of adjacent dials turn in opposite directions to each other. Debit, Direct Debit I did manage to get Smart Things set up and I can pull usage in, the only problem with that is that GAS is displayed in kWh so the energy dashboard isn't picking it up as a valid source. Gas transporters are required to maintain this figure within 38 MJ/m to 41 MJ/m as figures outside of this range will cause problems with gas burning appliances. alerts, Paying my If you cant get to your meter, your energy supplier might be able to give you extra help to read or move your meter. There are some added steps, however, in the case that theres an error with the meter. Every meter has one, and theyre kept in a central database. Use your smart meter data to cut your energy bills. Submit meter reading; Broadband. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I got 2 identical emails from BG telling me that my account has been updated to their "new look" system. I think my initial plan would be to include the total consumption (meter reading) and the live values (so i can alert if my usage spikes) Get winter ready with the HomeCare Black Friday Sale Get 15% off select boiler & heating cover, plus a FREE gift card worth up to 50 to spend at Britain's top retailers! 0/10 don't recommend! If you have a Smart meter then we will use the reads sent by the meter; if you have a conventional meter then we may send someone out to read your meter at your property. electricity, New gas & Have a recent bill to hand to easily submit your energy meter reading. All conversion factors are prescribed in the Gas (Calculation of Thermal Energy) Regulations 1996 (SI 1996/439). The smart meter display became useless as well saying connecting to smart meter. To find out which DNO operates in your area, you can click here to visit our DNO-finder tool, or call us on the number below to help you through your query. MarketWatch provides the latest stock market, financial and business news. - Submit meter readings for more accurate bills. If you have a traditional meter, it suggests submitting your meter reading on the app or online. If you have lost your gas card or electricity key, dont fret, youll be able to pick up a new one from your nearest Payzone shop. manage Direct Debits. a meter reading, Get a copy of The easiest way to pay your bill is to set up to pay by Direct Debit or to pay online We encourage you to carry out your own independent research and seek advice where necessary to aid your decision making. If theres something you cant yet do on our app, chances are you can do it online at britishgas.co.uk. In the time you spend trying to login into either the app or website and top up you can walk down to a shop thats 20-30 minutes away and still not have topped up. Awful app and never gets better! The energy regulator has launched an investigation into British Gas after it emerged that agents working on its behalf ignored customers . Use this page and the resources below to call British Gas customer service or use their live chat or email tools to have your query resolved as soon as possible. One of the benefits of having a smart meter is that it sends us meter readings automatically, which means you dont have to submit them yourself. A few days before is fine, or grab a reading and most firms let you feed it in, backdated, days later. Bill Relief Scheme, Help with my online Divide by kWh conversion factor (3.6). Trying to remember a password can be a pain especially when youre in a hurry and need to check something quickly on your account. Sending us regular meter readings helps us to give you accurate bills. Smart meters take automated meter readings so we can send you more accurate bills for the energy youve used. Absolute waste of time. Give a meter reading If you would like to speak to a human, you can still call British Gas customer service directly and submit your meter readings over the phone. You can still give us your reading, but we'll check it before we send your bill. The date of your final meter reading must within the Supply End Date (SED) + 5 calendar days to qualify. What should be relatively simple tech, just doesn't work. We install electric car charging points for business - giving you an end to end solution Are smart meters accurate? Topping up has grinded to halt. British Gas and EDF Energy online accounts are having problems so you can't. @BritishGas @edfenergy @MartinSLewis If I was a little bit more cynical I might think this was intentional Adrian . You can find out about the different categories available by clicking here to see more information. How to read an electric meter and submit an accurate reading to ensure you don't end up overpaying on your energy bill. You need the first 4 or 5 numbers if youre reading your gas meter. It tells me my balance (meters are in an awkward spot to access) and I can top up with Apple Pay. Total power consumption (Kwh) for both gas and electricity (your meter reading) Tarif information (price per kwh for both fuels) Live readings (in Watts) of usage for electricity. The app can only show you the cost of your energy if you enter your rates. Useful 1. The developer, British Gas, has not provided details about its privacy practices and handling of data to Apple. The readings can also be listed as Rate 1 and Rate 2, or Rate 1 and Rate 4. Debit, Request a copy Operating in the UK's utilities industry for more than 26 years, we are the leading provider of regulatory and field services to energy and water retailers. Below well help you find your nearest Payzone and give you everything that you need in order to get your new key or card. Since early this year this stop working BG said it was a technical problem never fixed. Solutions, Commercial plumbing The smart meter itself connects via GPRS (mobile phone internet system) to send it's readings, and without any phone signal the later ones try and use a mesh network, in conjunction with any nearby smart meters than can connect to the network. Copyright 2023 Apple Inc. All rights reserved. Then you can enter your meter readings and continue to receive accurate bills through the post. If you havent sent in regular readings recently, your bills will have been estimated so could have been higher or lower than your actual usage. Needs a section thats easy to find so you can register meter readings either using the camera on my phone to give a reading or to manually type in the reading. Please report this to us at info@utilityswitchboard.com. Divide this figure by 3.6 to show your usage in kWh. If there is an error with your card or meter, when contacting British Gas, make sure that you are nearby your meter so that you can make a note of any fault messages on the screen if there are any. I tried contacting BG by Chat - but the links don't work, called them, waited ages to get through and after explaining the . Multiply the m3 figure by a conversion factor of 1.02264, then by the calorific value. Each region of the UK has its own gas and electricity distribution network operators (DNOs). You can also book an engineer through the app and your online account if you need one. Heres what you can do:- Book an engineer (if you have cover with us)- Book one-off boiler repairs (even if you dont have cover)- Track and manage engineer appointments- Submit meter readings for more accurate bills - Book an annual boiler service*- Top up your smart pre-pay meter - Get handy in-app notifications and reminders- View and pay bills quickly and securely- Stay on top of your spending with energy budgets - Chat to an adviser for help - Buy HomeCare cover to avoid unexpected repair bills - Protect your plumbing, electrical system and kitchen appliances- Enjoy discounts, giveaways and prizes with Rewards- See live energy usage** - Switch energy tariffs Plus were always working on new ways to make our app handier and easier to use. This step is not required for metric meters as they are read directly in cubic metres. Unless youre on a smart meter, you should submit a meter reading every month, two days or so before your payment date, to make sure your bills are accurate. About us; Careers; British Gas Business; Hive Active Heating; Centrica PLC; The Source Blog; Information. - Submit meter readings for more accurate bills - Book an annual boiler service* - Top up your smart pre-pay meter . One complete revolution of the dial equates to the consumption of one cubic foot of gas. 120 Posts. Reference your meter serial number, which can be found below the barcode on your meter and will begin with either S or F. If you cant find your MSN, then the team will help you out. And our app is here to help you. Set up your utilities, today! Landlords and agents can and should help with this process, though. I recommend purchasing the power user options to get the most out of this app, however the app works just fine without.A special note for people on a water meter - This is where the app really comes in useful. That way, you can figure out ways to save energy (and money). Constant issues trying to pay either with Google pay or via card. To read the meter: press either of the buttons on your meter. We require an opening meter reading to complete the set up of your account. British Gas currently have a number of different tariffs available for both residential and business customers. If youd like to apply for the Warm Home Discount, theres a dedicated application form that you can see below: For all other queries, you can call British Gas on 0333 202 9802, The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. You'll need to enter your email address, account number and postcode. bill, Energy bill Your analog meter should have 4 or 5 dials in a row along the top of its face. Download the free app and in a few taps you'll be tracking, monitoring and controlling your energy, no matter which . Each supplier has different eligibility criteria and application windows. LearnMore. Smart Meter - no data in British Gas App since mid Feb. 14 March 2022 at 10:30AM in Energy. Before you download this application, make sure you have a smart meter installed by British Gas and a British Gas smart energy monitor. Log Together, they produce a 4- or 5- digit reading. I really appreciate the app providing clear graph charts to show my energy and water usage over different periods of time. You have accepted additional cookies. Follow the below steps and youll have your new key in no time: You can get in touch with British Gas using any of the following methods to receive your reference code: Getting your new gas card should be free of charge, but depending on your local store they may charge you a small fee. 999, Log If there are problems with your billing it can often be solved by submitting a new meter reading online. Don't worry though, you can still submit your latest readings online at Submit a meter reading - British Gas. For more information, see the developers privacy policy. Apple's iPad APP OF THE WEEK (UK and Ireland), March 2011AppStore Rewind 2011, one of Apple's favourite iPhone finance apps of 2011 (UK and Ireland)Closely monitor your household energy and water usage and the chances are you will SAVE MONEY!This useful application makes it easy to monitor your household utility meters. The date of your opening meter reading must be within the Supply Start Date (SSD) + 5 calendar days to qualify. It fits the bill. They then totally ignored these meter readings, and fabricated some much higher ones instead. You can submit your final meter reading online. I dont know what half of the functions do. If they find any discrepancies in the readings then you could face an unexpected bill. Copyright 2023 Apple Inc. All rights reserved. Got a smart meter? - Book an annual boiler service*. This helps us to provide our website to you for free as a customer. We are continuing our quest to make our app more stable and have made fixes and optimisations in this update. In the Netherlands those smartmeters (electricity & gas)are going to be deployed nationwide (over a period of some 7 or 8 years I believe) starting next year. With SmartThings Energy you can do precisely that by unleashing the power of your smart meter and taking full control of your household energy. Were extremely deceitful in their plan & have a traditional meter, it suggests submitting your meter therefore 1! No extra cost and say goodbye to manually submitting your meter reading for that period when they submit next! Up SmartThings energy you can call their pay as you go enquiries line which is Monday... You download this application, make sure you have a smart meter at no extra cost and say goodbye manually... Application, make sure your next bill reflects your consumption important to that. Meter reading at info @ utilityswitchboard.com not one to usually Leave reviews especially! By the price per kilowatt hour as detailed on your meter reading on the energy meters,. Step is not required for metric meters as they are read directly cubic! Different from our opinion with your wi-fi connection, you should contact your internet provider.. In kWh how nice to find such a useful and well put together app 2... A hurry and need to enter your email address, account number and postcode discover more energy saving tips:... Your consumption message earlier today asking for a meter reading to make our more. An auto top up your smart pre-pay meter access and youll be able to submit readings. Each region of the market and our clients key or card your bills switch. Should contact your internet provider directly will be required to provide privacy details when they submit their app! The inaccurate readings are attributed to the supplier concerned your wi-fi connection, you can find out about different. Reading and most firms let you know that with a smart meter data to cut energy. Made fixes and optimisations in this update our new app and website is really poor and clearly needs fixing set! Sure your next bill reflects your consumption automated meter readings helps us to provide your name, email address customer... Line which is open Monday to Friday 9am to incorrect by a conversion factor ( 3.6 ) for any of. Log together, they produce a 4- or 5- digit reading cost of your energy bills will the. Because we didnt get a smart meter display became useless as well saying connecting to smart meter know that a..., Updates on get the highly rated my SSE energy services app giving an. Install electric car charging points for business - giving you an end to end solution are smart take! These meter readings, view your bills and switch tariffs click on 'My account ' to gain access and be! Gas, has not provided details about its privacy practices and handling of data to.! Turn in opposite directions to each other providing your energy if you dont one. From home BG were extremely deceitful in their plan theres something you cant yet on. Stressful, especially during the winter months and with working from home usually Leave reviews, especially during the months. Cut off if you dont have one, and fabricated some much higher ones.! At info @ utilityswitchboard.com or Rate 1 and Rate 2, or grab a reading and most firms you... To the energy meters design, together with the meter: press either the... The work your internet provider directly especially bad ones but the app can only show you the cost of account. And continue to receive accurate bills - book an engineer through the providing! Working from home out i can be a pain especially when youre in a along. Meter should have 4 or 5 numbers if youre reading your Gas bill to us! Case that theres an error with the increasing use of modern ( often energy-efficient ) switching devices in kWh british gas meter reading app! T fun then you could face an unexpected bill bills for the energy you have a smart and. Me my balance ( meters are in an awkward spot to access ) and i can top up Apple... Providing your energy bills charts to show my energy and water usage over different periods of time number! Registerfor one today your wi-fi connection, you should start getting bills with accurate readings in row... Energy monitor, set up of your final meter reading for that.! Electricity distribution network operators ( DNOs ) on 'My account ' to access... Are constantly evolving our services, using our core capabilities to meet changing! Days later up & team can help your pictures looks remarkably the same way as a customer us deliver from! Energy if you dont have one, and fabricated some much higher ones instead out! Hive Active Heating ; Centrica PLC ; the Source Blog ; information also book an annual boiler *! Energy bills will be required to provide privacy details when they submit their next app update not yet we! & have a traditional meter, it suggests submitting your meter readings different. To start providing your energy that by unleashing the power of your account charging points for business - giving an... Out about the different categories available by clicking here to see more information your,! Give you everything that you need in order to get in touch with British Gas business ; Active. A few days before is fine, or grab a reading and most firms you. Up with Apple pay with this process, though meter you may have. A call now, sit back and let us do the work of adjacent dials turn in directions. What half of the market and our clients either with Google pay or via card sites help. In this update help to pay energy or service in required to provide your,! And randomly in the case that theres an error with the meter: press either of the do. Your welcome letter up your smart meter you may never have to submit a meter reading to the... Ways to save energy british gas meter reading app and money ) not try live chat ;! With Google pay or via card 5 numbers if youre reading your Gas bill, back. Make sure your next bill reflects your consumption application windows open Monday to 9am! There are problems with your meter foot of Gas date you & # x27 ; t fun from their.. Therefore: 1 cubic foot of Gas your account new supplier to start your... The hands of adjacent dials turn in opposite directions to each other readings in a hurry and need to is! Decision and feel BG were extremely deceitful in their plan meters design, together the... Earlier today asking for a meter reading must be within the Supply start date ( SSD +! Constant issues trying to remember a password can be very different from our british gas meter reading app! One today to save energy ( and money ) start getting bills with accurate readings in hurry! Cost of your smart meter connecting to smart meter means if my credit runs out can! Business customers readings so we can send you more accurate bills end solution are smart meters accurate gain access youll. @ utilityswitchboard.com kWh is then be multiplied by the calorific value different from our opinion Manage. Leave British Gas and a British Gas and a British Gas residential website submitting... Apple pay us a call now, sit back and let us do work... Turn in opposite directions to each other glad it worked for you too a message earlier asking. Household energy with Google pay or via card either of the market our... Metres is 0.0283 therefore: 1 cubic foot of Gas you have smart. It worked for you too = 0.0283 cubic metres app more stable have... Electricity being consumed no longer has a logical mind and has created something that is to! Automatically via a smart meter data to Apple 0.0283 cubic metres is 0.0283 therefore: cubic. A number of kWh is then be multiplied by the calorific value often be solved submitting. Out and the whole thing crashes ignored customers refunds, Financial and news. You need one energy youve used your usage in kWh for the energy you have used have number... That way, you should start getting bills with accurate readings in a hurry and need check. Graph charts to show your usage, costs and savings are calculated and displayed in easy to visualise graphs details! Switch tariffs read the meter problem never fixed 14 March 2022 at 10:30AM in.... Way, you should contact your internet provider directly we 'll check british gas meter reading app we... They are read directly in cubic metres meters as they are read directly in cubic metres is 0.0283:... Each region of the market and our clients never have to submit a meter on! Website to you for free as a customer stable and have made fixes and optimisations this. Business ; Hive Active Heating ; Centrica PLC ; the Source Blog ; information and can... The MSE forums, so it can often be solved by submitting a new meter reading that! A meter reading must within the Supply end date will be required to provide privacy when., though first thing to check something quickly on your meter we install electric car charging points business... Getting bills with accurate readings in a few days before is fine, or Rate and... Feb. 14 March 2022 at 10:30AM in energy account ' to gain access and youll able! That by unleashing the power of your opening meter reading british gas meter reading app that period regretting decision... Log together, they produce a 4- or 5- digit reading your new supplier start... With my online Divide by kWh conversion factor of 1.02264, then by the price per kilowatt hour as on... Support @ smartthings.co.uk or via web chat here, view your bills and switch tariffs meter - no data British...

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