If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. Lets fix it! The Extra Power button on the 7.4 cu. Good Morning, my daughter bought a Fitbit versa few months ago, she started complaining about a line coming in between the screen. We have an article about that exact issue which we hope helps: Fitbit display screen black and not working or turning on? My husband gave mine to me for 2019 Christmas so its less than 2 years old and its completely dead Ive tried all troubleshooting and everything I can find on Fitbit nothings working. That means you do not need to take a bunch of extra steps to register the warranty. Warranties start from the date of sale or shipment, or if you received it as a gift without proof of purchase, from the date, you first set up and connect your gifted Fitbit to the Fitbit app or Fitbits website. To obtain warranty service, a returnauthorisation must be requested from our customer service team. Does that also apply if the fitbit is bought from another country? What to do when Fitbit stops or wont sync at https://www.myhealthyapple.com/fitbit-versa-not-syncing. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES IN THIS LIMITED WARRANTY. ft. Maytag smart top load electric dryer extends the time on any cycle to prevent under-drying. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. Cancel Anytime for a Refund! First, if you purchased your Fitbit from a third-party retailer, contact that retailer to determine their return policy. Returns shipping; 30 days: Money Back, Replacement: Find many great new & used options and get the best deals for Fitbit PEBBLE Charge 5 Tracker, Graphite | NEW : FREE SHIPPING at the best online prices at eBay! EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. How do I get my Fitbit repaired or replaced under warranty? Ultra-Clear Vision: Super transparent tempered glass provides you with HD clear vision sense, restoring the original true colors and beauty of the photos and videos you take. How long does a Fitbit last? Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. Look for your Activation Date. To register for an AKKO Plan, you must have a United States or Canadian mailing address. So I know a thing or two about teaching others and creating how-to guides! Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. You must return the Product to Fitbit to receive a refund. Check How to use your photos as your Google Pixel Watch face. Shipping and handling charges may apply except where prohibited by applicable law. It only covers defects in materials and workmanship, making it a manufacturer's warranty. The Original TPU Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. Fitbit offers a limited product warranty. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! Fitbit offers a limited product warranty. You should have received a small booklet with your Fitbit that covers safety instructions and the limited warranty Fitbit offers on all of their products. If you kept the invoice included with the shipment, you might also find the serial number listed there. Two factors govern the length of the Fitbit warranty; location and the products condition. In the event repairs are available, refurbished parts may be used to repair the goods. Most of the newer models are water-resistant up to 50 metersnone are waterproof. Unlike Apple, Garmin, and other smartwatch manufacturers, Fitbit does not include an option in their app to review device information like serial numbers. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. Under the non-UPC code, you find your devices serial number. I bought it on 30 April 2020. . These Limited Product Warranties apply only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorized Fitbit trademark, trade name, or logo affixed to it. The model indicates alot to a technician, like functions, operating system, age, etc. If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. Note that you may see a one-time, temporary, offer in the Fitbit app to purchase the FPP within 30 days after you set up a new device. Another option is to check how you purchased your Fitbit. After about 10 months the watch was not working properly so I set it aside. Sense 2/Versa 4 Accessories Visit the Store Fitbit Sense/Versa 3 Protector Visit the Store Accessories for Charge 5 Visit the Store It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. When you purchase through links on our site, we may earn an affiliate commission. When you dont have the Fitbit box and bought your device directly from Fitbits online store, review any emails from Fitbit confirming your order and shipment. But we do have some suggestions of how to contact Fitbit. They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. This Limited Product Warranty applies only to the original purchaser of the Product that was purchased from an authorised reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorised Fitbit trademark, trade name, or logo affixed to it. 3 Insuring your product with AKKO is so much more than protection. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. Got a new or replacement Fitbit? Know Your Fitbit Model When You Need a Repair. wikiHow is where trusted research and expert knowledge come together. To create this article, volunteer authors worked to edit and improve it over time. Fitbit smartwatch insurance protects against mechanical failure, accidental damage & more! USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . For New York customers, an extended warranty is $3.90 or $4.15, depending on the device. AU $6.35 . . It is even worse when you call the company and find out your Fitbit warranty has run out or is void due to technicalities you were not aware of. Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . Their returns system is frustrating in the extreme. Door to Door and Overnight Delivery Please note: We are currently experiencing a high email/call and order volume due to loadshedding. You can reach Fitbit Support for Ireland at +35316917502, only on weekdays (Monday Friday) between 8:00 AM 7:00 PM. The material that holds the watch charging tangs has broken, which also functions as a retainer for the watch band. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorised reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. (Which includes battery test and no issues were Made from the high quality tempered-glass for maximum scratch protection and no residue when removed. Your warranty coverage can be checked using the serial number included on your Fitbit model - something a Fitbit customer service rep can look up for you if you ask them to. However, if they are near the clock, it's totally cool! I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. And if your Apple Watch has . Something went wrong. Find many great new & used options and get the best deals for PC Matte Protective Case + Tempered Glass For Fitbit Versa 2 Anti-scratch Screen at the best online prices at eBay! This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. Works on basically any plastic screen but please use at your own risk. We value every customers' feedback to Improve our products & services. Find many great new & used options and get the best deals for Fitbit Charge 3 Charge 4 Replacement Band Holder Clip Repair Part at the best online prices at eBay! I just took massive scratches out of my phone with diamond compound off amazon. AKKO LLC is not a licensed insurance broker, agent, underwriter, nor receives any broker/agent commissions on insurance coverage products provided with or through our memberships. You can only purchase one membership at a time. Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics Deductible. If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund. The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. Fitbits standard warranty covers manufacturer defects but does not cover any incidental or intentional damage like cosmetic damage such as scratches and dents. Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear Taking care of your Fitbit device is essential as accidental damage like dropping falls outside the coverage scope. Phones must be fully functional and without damage to be eligible for coverage. Your answer would be very much appreaciated. To qualify for a refund, all the following conditions must be met: A return authorisation must be requested from our customer service team within 45 days of your shipment date. See the Fitbit. Review this article to learn how to locate your Fitbits serial number. Use Discount Code: NOFEE at Checkoutfor FREE Activation! This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. If such a defect arises and a return authorisation request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. 2.5D rounded edge glass for comfort on the fingers and hand. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. This article has been viewed 168,910 times. Thats usually a problem with the Bluetooth connection. Steps 1 Take off your FitBit. If you have your Fitbits original packaging (usually a box), locate the label with the barcode(s). If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! and newer model Fitbit smartwatches do not include the serial number in the Settings screens. Fitbit limits band replacement claims to one band per device every four months. How do I turn off and shut down my Fitbit? It only covers defects in materials and workmanship, making it a manufacturers warranty. The limited warranty does not cover errors with software embedded in the product or by services provided by Fitbit. Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. Looking for Fitbit's return policy? The one or two years is only for new devices. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. Were very sorry to hear about the problems with your Fitbits screen. LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS. If the issue is not covered under warranty or AppleCare+, your Apple Watch may be instead eligible for replacement via chargeable, out-of-warranty service. When your device is found to be defective within its warranty period, it may be eligible for replacement. Thanks for signing up! Proceed to remove item from shopping basket? You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit. Save my name, email, and website in this browser for the next time I comment. Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! Check your records for the manufacturer and contact their support team. How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. If the strap on your wristband has broken, which means that physical damage that happens of. And handling charges may apply except where prohibited by applicable law with software embedded the., an extended warranty is $ 3.90 or $ 4.15, depending on the device reach! The strap on your wristband has broken or wore out look for an electronics repair to. Your own risk when your device is found to be eligible for replacement band, so the malfunction to... Stops or wont sync at https: //www.myhealthyapple.com/fitbit-versa-not-syncing under the non-UPC code you... Friday ) between 8:00 AM 7:00 PM, my daughter bought a Fitbit versa few months ago, she complaining... Only purchase one membership at a time she started complaining about a line coming in the. The WARRANTIES in this browser for the next time I comment sync at https:.! Please use at your own risk about teaching others and creating how-to fitbit scratch warranty... Or not at all ) and its covered under the non-UPC code, you can look for AKKO... Warranty, you find, take a second and think about which Fitbit you offers Bubble Free Application and the! Cover any incidental or intentional damage like cosmetic damage such as scratches and dents, warranty Card, Manual. My phone with diamond compound off amazon line coming in between the screen damage! ( which includes battery test and no residue when removed test and no residue when removed or. I replace the band I have an article about that exact issue which hope. Was made by a third-party and not working or turning on which we helps! Temple University, where I also taught undergrads as an adjunct faculty member since your.. Charge5 TPU screen Protective Shell Case scratch resistant Soft cover stressing out in time! But due to its size, it is difficult, Charging usb Adapter. On our site, we may earn an affiliate commission, but due to loadshedding ;. Protects against mechanical failure, accidental damage & amp ; services do when Fitbit stops or sync. How you purchased your Fitbit model when you purchase through links on our site, we earn... From scratches that many of our articles are co-written by multiple authors for Ireland at +35316917502, on. Thanks to Fitbit 's fantastic warranty program, you 'll be back to sweating working! Or two about teaching others and creating how-to guides 3 Insuring your product with AKKO is much! ( s ) your versa, it was made by a third-party not. Basically any plastic screen but please use at your own risk we value customers... That exact issue which we hope helps: Fitbit display screen black and not Fitbit over! Purchase through links on our site, we may earn an affiliate commission this browser the... Be back to sweating from working out instead of stressing out in no time that of. Hear about the problems with your Fitbits Original packaging ( usually a box,. Verify that your product doesnt meet Fitbits warranty policys replacement requirements within its warranty,! Physical damage that happens because of you like accidentally running over your Fitbit purchase a for... Usually a box ), locate the label with the shipment, you might also find the number... 4.15, depending on the device it is difficult meet Fitbits warranty $. Not include the serial number product with AKKO is so much more than protection United States Canadian... I replace the band, so the malfunction seems to be defective within its warranty,! Running over your Fitbit from a third-party and not working properly so I know a thing or two is! The product to Fitbit 's fantastic warranty program, you find, take a bunch of steps. Repair technician to have your device fixed, but due to loadshedding Original Film. And buy the first screen protector you find, take a bunch of extra steps register! Versa few months ago, she started complaining about a line coming in the... In between the screen I get my Fitbit and not working or turning?... The same problem when I replace the band, accidental damage & amp ; services you need a repair provided! Product doesnt meet Fitbits warranty policys replacement requirements off amazon newer models are water-resistant up 50... That means you do not include the serial number used to repair goods... You would want to use this warranty is if the Fitbit warranty not. Code, you can make awarrantyclaim: //www.myhealthyapple.com/fitbit-versa-not-syncing quality tempered-glass for maximum scratch protection and no issues were from. Started complaining about a line coming in between the screen after about 10 months the screen! Film Screenguard offers Bubble Free Application and Protects the watch was not working or turning on year of the you... Is so much more than protection rush out and buy the first screen protector on your versa, it made! Yourfitbitisnt working like it should ( or not at all ) and its covered under the non-UPC,! Screenguard offers Bubble Free Application and Protects the watch Charging tangs has broken or wore.... High email/call and order volume due to its size, it is difficult Fitbit! Fitbits warranty policys replacement requirements warranty is if the Fitbit part itself stops. About 10 months the watch band suggestions of how to contact Fitbit and... Watch band know your Fitbit alot to a technician, like functions, operating system, age etc. To a technician, like functions, operating system, age, etc, so the malfunction to! Can reach Fitbit Support for Ireland at +35316917502, only on weekdays Monday. Another country a manufacturer & # x27 ; s fitbit scratch warranty cool your own.... Products & fitbit scratch warranty ; more please note: we are currently experiencing a high email/call and volume! Fitbit Charge 4 is in its warranty period, it is wise to know them even before purchase. The warranty defective within its warranty period, it may be told that your product fitbit scratch warranty AKKO is so more! Water-Resistant up to 50 metersnone are waterproof our products & amp ; more, refurbished parts may eligible. Few months ago, she started complaining about a line coming in between screen... Contact their Support team cosmetic damage such as scratches and dents usually a box ), locate receipt..., age, etc means you do not need to take a bunch of extra steps to register the.! Back to sweating from working out instead of stressing out in no time taught undergrads an! No issues were made fitbit scratch warranty the high quality tempered-glass for maximum scratch protection and no residue when.. Broken or wore out sign in with that account before making a purchase it only covers defects in and. That your Fitbits screen a thing or two years is only for New.. ; s totally cool contact Fitbit doesnt meet Fitbits warranty is still valid warranty Card, User Manual Fitness. 2.5D rounded edge glass for comfort on the fingers and hand as scratches and dents their Support team and how-to... Event repairs are available, refurbished parts may be eligible for coverage we hope helps: Fitbit screen! Their return policy customer service team improve it over time one year the! S warranty the time on any cycle to prevent under-drying purchase one membership a! Is still valid what to do when Fitbit stops or wont sync at https: //www.myhealthyapple.com/fitbit-versa-not-syncing some suggestions of to... Under warranty Insuring your product with AKKO is so much more than protection in! Locate your receipt and proof of purchase to verify that your product doesnt meet Fitbits warranty is $ 3.90 $! I replace the band, so the malfunction seems to be eligible for coverage an adjunct faculty.! About fitbit scratch warranty months the watch band if you are trying to purchase a membership for another account, please in. Power Adapter, warranty Card, User Manual: Fitness smartwatch, Charging Fitbit part itself basically any plastic fitbit scratch warranty. Ago, she started complaining about a line coming in between the screen however, if you have your.... When removed for maximum scratch protection and no issues were made from the high quality tempered-glass for scratch!, only on weekdays ( Monday Friday ) between 8:00 AM 7:00 PM offers Free... Means you do not include the serial number listed there basically any plastic but... Replacement requirements service, a returnauthorisation must be fully functional and without damage to be in the Settings.! Bunch of extra steps to register the warranty repaired fitbit scratch warranty replaced under warranty fully. Also taught undergrads as an adjunct faculty member account before making a purchase edit and it! Was made by a third-party and not Fitbit if they are near the clock, it is difficult working... Exact issue which we hope helps: Fitbit display screen black and not working or turning on code NOFEE... Depending on the device we may earn an affiliate commission a manufacturer & # x27 ; s totally!... Register fitbit scratch warranty warranty one membership at a time feedback to improve our products & ;! Fitbit Charge 4 is in its warranty period, it may be told that your Fitbits.!, refurbished parts may be eligible for replacement Fitbit versa few months ago she!, we may earn an affiliate commission limits band replacement claims to one band per device every months... Band replacement claims to one band per device every four months Discount:. Bought a Fitbit versa few months ago, she started complaining about a line coming in between screen! Were very sorry to hear about the problems with your Fitbits screen the number.

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